Front Desk Receptionist - Weekend (Part-Time)

At The Outlook at Windhaven, hospitality is more than a service—it is the foundation of how we care for one another. Our luxury senior living community in Plano, TX, is dedicated to creating an environment where residents feel welcomed, valued, connected, and supported in every aspect of life. As part of the Forefront Living family, we are committed to making every moment matter.

Be the welcoming face and helpful resource that residents, families, visitors, and team members can count on each day. In this role, you’ll help create a positive first impression by greeting guests, answering and directing calls, assisting residents with everyday needs, and keeping the front office running smoothly. You’ll coordinate appointments and guest cottage reservations, handle mail and faxes, collect resident fees, maintain office supplies and equipment, and provide general clerical support. You’ll also have the opportunity to take initiative, solve problems, and make a meaningful difference through the small details that help residents feel supported and cared for. This is a great fit for someone who enjoys working with people, staying organized, and being at the center of a busy, service-focused environment.

ESSENTIAL DUTIES:

1. Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better
2. Is friendly and courteous to residents, patients and co-workers
3. Answer phones within 3 rings, take messages and/or direct calls to appropriate party
4. Greet and direct visitors (i.e. family members, vendors, prospective residents, volunteers)
5. Assist residents with various needs (i.e. make change, sell stamps, mail, schedule appointments)
6. Collect resident fees and write receipts
7. Prepare outgoing mail (i.e. first class, return receipt, UPS)
8. Receive and distribute resident and facility mail
9. Forward appropriate mail (i.e. deceased residents, residents moved)
10. Routine clerical duties as assigned by the Business Office Manager/Resident Services Director
11. Schedule guest cottages and collect appropriate fees
12. Schedule resident’s appointments in accordance with established drive schedule an routine
13. Report to the Business Office Manager/Resident Services Director all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at front desk
14. Maintain front office fax machine and copier machine (i.e. make sure all supplies are at appropriate stock levels)
15. Distribute faxes to appropriate person in a timely manner
16. Other duties a assigned by Business Office Manager/Resident Services Director

MINIMUM QUALIFICATIONS:

1. High School graduate or GED
2. At least two years’ experience on PBX or multi-line telephone systems
3. Prefer front office experience, specifically interaction with customers
4. Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors and staff to other areas
5. Ability to handle intercom system, copier machine and various systems
6. Ability to communicate verbally and in writing, with residents, visitors, and staff
7. Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors and staff to other areas
8. Ability to multi-task in a fast-paced environment with high demands
9. Ability to maintain pleasant, caring and compassionate demeanor in stressful situations
10. Ability to read, write and speak English
11. Ability to perform Essential Duties
12. Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients
13. Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
14. Ability to comply with organizational and departmental safety policies and procedures