Operations Manager- Fresno 1.1

Operations Manager

Location: Fresno, CA. (Onsite)

Classification: Full-Time

This position is Salaried exempt and will be paid on a salaried basis.

Monday through Friday, from 8:00 a.m. to 5:00 p.m. Pacific Time. Unless otherwise specified, all employees are expected to work their assigned schedules and remain available during these operational hours.

Benefits:

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• Floating Holiday
• Simple IRA Plan with a 3% Employer Contribution
• Employer Paid Life Insurance
• Employee Assistance Program

Compensation: The initial pay range for this position upon commencement of employment is projected to fall between $41.87 and $52.33. However, the offered base pay may be subject to adjustments based on various individualized factors, such as the candidate's relevant knowledge, skills, and experience. We believe that exceptional talent deserves exceptional rewards. As a committed and forward-thinking organization, we offer competitive compensation packages designed to attract and retain top candidates like you.

Position Summary: The Operations Manager is responsible for overseeing day-to-day operational activities within the Fresno office while providing leadership, coaching, and operational support to supervisors and operational staff. This position serves as the primary onsite operational leader and acts as a key liaison between executive leadership, health plan partners, providers, and internal departments.

The Operations Manager drives operational performance, ensures compliance with applicable regulations and organizational requirements, supports continuous process improvement initiatives, and promotes a culture of accountability, collaboration, and service excellence.

Requirements

Essential Duties and Responsibilities:

Operational Leadership

Provide onsite leadership and support to Fresno operational teams.

Provides leadership, coaching, and operational support to Fresno supervisors and department leaders in partnership with their respective managers and department leaders, while maintaining clear functional reporting relationships.

Monitor overall Fresno site performance, operational KPIs, staffing capacity, service delivery, and cross-functional workflows, partnering with department leaders to address performance gaps.

Identify operational issues and implement corrective action plans.

Promote accountability, consistency, and service excellence.

Serve as the primary operational point of contact in Fresno.

Health Plan & Stakeholder Relations

Participate in health plan meetings and operational workgroups to support Fresno's overall health plan relationships, address cross-departmental health plan issues, advance site-level initiatives, monitor operational action items, and coordinate resolution of escalated issues across departments.

Represent the Fresno office with health plans, providers, and community partners.

Track action items and ensure timely follow-up on operational commitments.

Support implementation of health plan initiatives and requirements.

Compliance & Regulatory Oversight

Support and promote compliance with CMS, DHCS, DMHC, HIPAA, and organizational requirements within Fresno operations.

Support audits, corrective action plans, and compliance monitoring activities.

Maintain awareness of regulatory changes affecting operations.

Staff Development

Provide coaching and mentoring to supervisors and staff and support performance management in collaboration with department leadership and Human Resources.

Assist with employee engagement and retention efforts.

Support recruitment, onboarding, and training initiatives.

Develop succession planning opportunities for supervisory staff.

Operational Improvement

Analyze performance metrics and workflow trends.

Recommend and implement process improvements.

Collaborate with leadership on operational initiatives and strategic goals.

Support cross-functional projects and implementations.

Site Operations & Coordination

Coordinate operational activities across Fresno departments and ensure appropriate communication and collaboration between functional areas.

Identify and escalate site-level staffing, workflow, facility, technology, and resource needs.

Serve as the onsite escalation point for operational issues that cross departmental boundaries.

Ensure organizational policies, procedures, and leadership directives are consistently implemented across the Fresno location.

Partner with department leaders to establish consistent operational standards and resolve barriers impacting service delivery.

Provide regular updates to executive leadership regarding Fresno operations, performance, staffing, risks, and emerging issues.

Maintain a consistent onsite leadership presence and serve as a resource for supervisors and department leaders in addressing operational needs, barriers, and escalations.

Qualifications:

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a related field preferred. Equivalent combination of education and experience may be considered.

Minimum 5 years of healthcare operations experience.

Minimum 2-3 years of leadership experience.

Experience within managed care, MSO, IPA, Medicare Advantage, or Medi-Cal preferred.

Knowledge of healthcare regulations and compliance requirements.

Strong leadership and relationship-building skills.

Excellent communication and problem-solving abilities.

Physical Requirements & Working Conditions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. This position is primarily performed in a professional office environment and requires the ability to:

Remain seated frequently throughout the workday while performing computer-based and administrative tasks.

Frequently use a computer, keyboard, mouse, telephone, and other standard office equipment requiring repetitive hand and wrist movements.

Frequently communicate effectively in person, by telephone, and through electronic communication methods.

Occasionally stand and walk throughout the workday.

Occasionally bend, twist, reach forward and overhead, squat, kneel, and perform other physical movements necessary to complete assigned duties.

Occasionally lift and carry materials weighing up to 15 pounds from floor to waist level and up to 10 pounds above waist level.

Occasionally push, pull, and transport work-related materials and equipment.

Perform tasks requiring fine motor skills, hand dexterity, and precise finger movements.

Possess sufficient visual acuity, including near and distance vision, color discrimination, and depth perception, to accurately read documents, review information on computer screens, and perform assigned duties.

Possess sufficient hearing and verbal communication abilities to effectively exchange information with patients, employees, vendors, and other stakeholders.

Work in environments that may occasionally involve uneven walking surfaces, elevated areas, dust or particulate matter, and varying noise levels.

Work in an environment where exposure to bloodborne pathogens, chemicals, airborne communicable diseases, radiation, and extreme temperatures is not anticipated.