Custodial Supervisor

Position Summary:

• Responsible for assisting in the operations and efficiency of the Custodial Department.
• This position will deliver a positive guest experiences by overseeing, as well as working alongside a team of custodians to maintain the cleanliness and maintenance of all public areas and restrooms in the Aquarium.

Duties and Responsibilities:

• Assist in the implementation of the operating policies and procedures for the Custodial department.
• In collaboration with the Guest Experience Manager, review guest satisfaction and trends to anticipate needs and meet guest expectations.
• Observe and report daily aquarium conditions and situations to the Guest Experience Manager.
• Assist in the development and implementation of staff scheduling for the custodial department to ensure efficient and appropriate coverage.
• Ensure all staff receive their allocated break and ensure daily coverage.
• Ensure the aquarium is clean, safe and presented to the highest of standards.
• Lead the aquarium team to deliver unique and memorable experiences to guests.
• Monitor and manage the custodial team to ensure cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents.
• Monitor and manage the replenishment of guest restroom amenities.
• Train and assist the custodial team to operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
• Monitor and maintain the supply inventory.
• Monitor daily custodial tasks such as dusting, polishing and cleaning signage, windows, acrylic and carpets.
• Ensure trash cans and sanitary receptacles are emptied regularly throughout aquarium and park lots.
• Assist in the implementation of department training programs to achieve the best guest experience.
• Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
• Strive to achieve guest satisfaction KPIs in order to meet and exceed guest expectations.
• Attend training programs to achieve the best guest experience.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout the aquarium.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist other departments as required.
• Monitor and report any animal care or welfare concerns to the Life Sciences Department.

Other duties as assigned Experience, Skills, and Qualifications:

• Two years in a supervisory role, ideally in the tourism or hospitality related industry.
• Custodial experience preferred.
• Experience supervising teams preferred.
• Exceptional leadership skills and proven experience.
• Excellent verbal and communication skills, strong listening, presentation and decision-making skills.
• Knowledge of chemical cleaning agents, cleaning techniques and cleaning equipment Strong listening, presentation and decision-making skills.
• Commercial understanding and the ability to anticipate guests’ needs.
• Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Abilities:

• The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.
• Ability to stand for long periods of time.
• Ability to understand and follow instructions and perform job functions under limited supervision.
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests.
• Ability to extend arms, scrub, bend, stoop and stand and walk in public areas for extended periods of time.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to push or pull heavy equipment weighing up to 150 pounds.
• Ability to lift and carry objects weighing an average of 25-50 pounds.

Other:

• Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time.
• Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• The leisure business functions seven days a week.
• Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property.
• Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.

Salary:

• $18.00 per hour ZoOceanarium is proud to be an equal opportunity employer.
• We are committed to creating a welcoming, inclusive workplace and consider all qualified applicants without regard to any characteristic protected by applicable law.
• We value the unique backgrounds, experiences, and perspectives each team member brings to our organization.
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