Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.
This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.
Key Responsibilities
Act as the first point of contact for customers.
Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.
Manage incoming incidents and requests through the Service Desk Tool.
Keep customers updated on their cases in accordance with Service Level Agreements.
Escalate high-priority matters to Management when required.
Review daily priorities and take the necessary action to achieve results.
Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.
Install, test, maintain and repair hardware and software.
Document processes and record tickets for outstanding work.
Manage high-priority incidents both on-site and off-site.
Benefits
Salary: £30,000 - £40,000 per year depending on experience.
40 days paid holiday annually.
At least 5 years' experience in a similar role, with experience in:
Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)
Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
Intune and RMM and Telephone platform experience
Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
Ability to proactively support and collaborate with service providers.
Follow industry best practices processes.
Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)
Azure administration and implementations
Good understanding and knowledge of Windows 10, Windows 11 and Mac
Familiar with different client builds/imaging.
Strong customer support, written and verbal communication, and be a team player.
Ability to problem-solve independently.
IT Engineer • Kew, RIC, GB
Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented team.Location(s): Richmond, VA (Hybrid Onsite once per week and for required meeti... Show more
IT Customer Relationship Manager.Location: Richmond, VA, Hybrid.Local candidates required due to onsite requirement.First round of interviews via Teams.Second round of interviews ONSITE.Please only... Show more
The IT Sourcing Consultant needed within SCC's Sourcing and Supplier Management Team dept.The role requires the ability to work independently as the team leader in the development and execution of ... Show more
Senior IT Compliance Analyst - IT & OT - GMP.Facility: Digital & IT Location: Petersburg, VA, US.For more than 100 years, Novo Nordisk has been tackling the unmet medical needs of people living wit... Show more
IT Project Manager III (Enterprise Voice Change & Deployment).This position involves project coordination for technology implementations, upgrades, conversions, and recovery efforts.The role requir... Show more
This new role is more related to writing solicitations, writing requirements, and running larger and more complex Procurement responsibilities.The Procurement department at the Virginia Department ... Show more
Location: Richmond, VA (ONSITE).Must Have Technical/Functional Skills.Certified with ITIL v3/v4 best practices and organizational objectives.ITSM processes such as Incident, Problem, Change, Reques... Show more
Dear Partner, Good Morning ,Greetings from Nukasani group Inc !, We have below urgent long term contract project immediately available forSenior Cloud Engineer, Richmond, VA, Remote need submission... Show more
Client: Virginia Department of Transportation.The Analyst will also assist in issue resolution, operationalizing Governance practices, creating and socializing IT Governance artifacts (such as IT a... Show more
City / StateVirginia Beach, VAWork ShiftFirst (Days)Overview :Sentara Health is looking for a IT professional to join our team as Senior IT analyst !As a senior IT analyst you will be responsible f... Show more
Position specific responsibilities and duties will include, but not limited to:.Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.Working c... Show more
Information Technology Director.Interview Mode: Both Web Cam and In Person Interview.Local candidates required due to onsite requirement.First round of interviews via Teams.Second round of intervie... Show more
Fahrenheit Advisors is assisting our client, Riverstone Group, in the search for a Enterprise IT Director.This position is based in Richmond, Virginia and is full-time onsite at their offices downt... Show more
Candidate must possess PMP certification through PMI or VITA's PM certification.Candidate must also be able to work onsite 2-3 days/week.Contractor will be responsible for purchasing parking throug... Show more
Strong analytical and problem-solving skills - Required - 10 Years.Proficiency in designing and documenting IT solutions - Required - 7 Years.Experience producing EA platform models - Required - 7 ... Show more
We are looking for a Data Engineer to join our team supporting data infrastructure and analytics in a healthcare IT environment.In this role, you'll help deliver reliable, scalable data solutions t... Show more
It Customer Relationship Manager.Hiring for IT Customer Relationship Manager Location - Richmond, VA (Only local or within 50 miles) Hybrid C2C Exp: 10+ Desired Skills to Partner with Districts:.Ba... Show more
Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented team.Job Title: IT Sourcing Consultant 3.Location(s): Richmond, VA (Hybrid).Job Des... Show more
Senior IT Project Manager PMP Certified.Location: Hybrid (Onsite 23 days/week required).A government-sector technology division is seeking an experienced Senior IT Project Manager to lead and deli... Show more
VDOT IT Customer Relationship Manager.Local candidates required due to onsite requirement.First round of interviews via Teams.Second round of interviews onsite.Please only submit candidates who can... Show more
