Telemarketer / Appointment Setter - Insurance Agency

Do you like talking to people and hate being micromanaged? Our American Family Insurance agency in Blue Springs is hiring a full-time Telemarketer to be the first voice prospects hear from us.

Your job is simple to describe and takes real skill to do well: call leads, start conversations, find out whether we can help, and book qualified appointments for our sales team. You are not cold-calling from a phone book. You will work agency-provided lead lists, past quotes, current client lists for cross-sell opportunities, and inbound inquiries.

We pay a steady base salary plus bonuses for appointments set and policies written from your calls. The more you dial and the better you connect, the more you make.

This is a great fit for someone who is upbeat, resilient, and organized. A call center veteran, a former server or retail lead who is great with people, or someone who just wants a Monday through Friday desk job with real earning upside. No insurance experience needed. We will train you on the scripts, the products, and the systems.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

• Make a high volume of outbound calls each day to prospects, past quotes, and existing agency clients
• Introduce the agency, qualify interest, and gather basic information for a quote
• Schedule qualified appointments on the sales team's calendar
• Identify cross-sell opportunities within the existing book of business
• Handle objections professionally and follow up on warm leads
• Accurately log every call, outcome, and note in the agency management system
• Meet daily and weekly dial, contact, and appointment-set goals
• Support the team with follow-up calls, renewal reminders, and customer outreach campaigns

Requirement

• Comfortable making a high volume of outbound calls daily - this is a phone-first role
• Clear, friendly, professional speaking voice
• Persistence and a positive attitude in the face of rejection
• Strong listening skills and the ability to follow a script without sounding scripted
• Reliable and punctual
• Basic computer skills and accurate data entry
• Prior telemarketing, call center, customer service, or sales experience preferred but not required
• High school diploma or equivalent
• Bilingual (English/Spanish) a plus
• Must be able to pass a background check