Client Success Manager
TradeJobsWorkForce75252 Dallas, TX, USClient Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to ... Show more
Digital Client Success ManagerInktavo LLC • Dallas, Texas, United States, 75207
Digital Client Success Manager
Inktavo LLC • Dallas, Texas, United States, 75207
1 day ago
Salary
$85,000.00–$95,000.00 yearly
Job type
- Permanent
- Quick Apply
Job description
Inktavo + OrderMyGear
Inktavo and OrderMyGear (OMG) have joined forces to modernize how the apparel and promotional product decoration industry does business. Since the early 2000s, our combined platforms have provided a better way for thousands of distributors, decorators, and team dealers to sell branded merchandise across channels. Today, we are the market-leading technology shaping the future of group online commerce.
By joining our team, you’ll play a pivotal role in this rapidly changing industry as we scale our platforms and improve the eCommerce experience for our clients and their customers.
Client Success @ MergeCo
The Client Success team helps shape the future of how groups, corporations, and teams purchase their gear one customer at a time. Our Client Success team is the main point of contact for all roles within their accounts, from C-suite executives to customer service reps.
As a Digital Client Success Manager (DCSM), you are responsible for growth and retention within our tech-touch client segment. Your primary goal is to manage and maintain relationships with clients, serve as the subject matter expert on our products and services advise clients on best practices and strategies and own the entire client lifecycle.
As a DCSM, you will collaborate closely with cross-functional teams to identify and address product concerns, growth opportunities, and overall small improvements within this segment to make a large impact on the client experience.
A Day in the Life
- Develop strong, trusting relationships with a large volume of clients. Regularly take scheduled Zoom meetings and phone calls with clients to understand their needs and challenges. Proactively schedule meetings and outreach to identified clients to recommend growth strategy.
- Maintain knowledge of accounts, including their goals, tech stack, current initiatives, and performance
- Identify and execute data-driven growth opportunities within the account base, including e-commerce best-practice recommendations, cross-selling, new-store opportunities, competitive knockouts, and new users.
- Train new and existing Sales Representatives within accounts on new product features, best practices, and overall online store processes. Conduct product- and use-case-specific training sessions.
- Monitor accounts for potential health risks. Leverage and execute risk playbooks.
- Update and maintain account Salesforce data regularly.
- Collaborate with cross-functional teams, including Sales, Support, and Product, to execute client requests and initiatives.
Must Haves
- Bachelor's degree or equivalent work experience in a client-facing role
- 1+ years of experience in Client Success, Account Management, or Sales. Experience ina SaaS environment preferred.
- Proven time management and multitasking skills in order to handle multiple tasks and clients/clients at once
- Strong organizational skills and attention to detail
- Demonstrated ability to communicate, present, and influence key stakeholders at all levels
- A team player who is coachable, takes initiative, and has a curious mindset.
- Comfortable working in an ever-evolving environment
- Up to 15% travel required
- U.S. Citizen or Permanent Resident status required
- Visa Sponsorship not available
Nice to Haves
- Experience with Zendesk, Zoom, and Google Suite products is a plus
A Few of the Perks
- Competitive benefits
- Unlimited PTO
- Remote work available for U.S.-based candidates
- 401(k) with employer match
- Paid parental leave
- In-office benefits for those local to Dallas, TX:
- Catered lunches
- Casual office atmosphere & located in the Design District
- Fully stocked kitchen
Candidates must be physically located and legally authorized to work in one of the following states: AZ, AR, CA, CO, CT, FL, GA, IL, IN, KS, ME, MI, MN, MO, MT, NV, NH, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. We are currently unable to consider applicants outside of these states.
The pay range for this role is:
85,000 - 95,000 USD per year(Remote)
PI2a61be439845-30511-41408263
Create a job alert for this search
Digital Client Success Manager • Dallas, Texas, United States, 75207
Similar jobs
Director, Client Success
Selerix Systems, IncPlano, TX, United StatesDirector, Client Success BenAdmin.The Director level at Selerix is a functional leadership role.Directors lead a function or multiple teams, are accountable for operational outcomes and cross-func... Show more
Senior Project Manager, Digital & Client Experience
eTeamDallas, TX, United StatesSenior Project Manager, Digital & Client Experience.Location: Dallas, TX (Hybrid) & New York, NY.The Project, Program Manager will be responsible for oversight of the development and execution of o... Show more
Senior Manager, Customer Success (Money)
IntuitFrisco, TX, United StatesSenior Manager for the Money CS Team.The QuickBooks Money Customer Success team partners with our highest-value Mid-Market customers throughout their client journey.We take a consultative approach ... Show more
Contact Center Client Services Manager
Valor VIPAddison, TX, United StatesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on... Show more
Digital Delivery Manager Bentley Technologies
BGEFrisco, TX, United StatesDigital Delivery Manager Bentley Technologies.BGE is seeking an experienced Digital Delivery Manager to lead our Bentley technology platform across the firm.Sitting within the Enterprise Technolog... Show more
Customer Success Manager
GeoforcePlano, TX, United StatesCustomer Success ManagerSince 2007, Geoforce has been an industry leader in GPS tracking, providing reliable solutions for over 250,000 assets across 90countries.Our comprehensive platform combines... Show more
Senior Customer Success Manager (Remote - TX)
Nodes & LinksDallas, TX, USDid you know that an ancient Roman Aqueduct initially cost 12 million sesterces but ended up costing more than 30 million? Big projects have always been problematic to humanity - we want to fix tha... Show more
Customer Success Manager
EnseoPlano, TX, United StatesAt Enseo, we're redefining what hospitality technology can be.We provide the technology for modern hospitality helping hotels across the U.Canada, and Mexico deliver personalized digital guest exp... Show more
Client Management Director
o9 SolutionsDallas, TX, United StatesThe Client Management Director is the senior accountable owner of the client relationship.You ensure clients derive sustained, measurable value from the o9 platform deepening adoption, expanding f... Show more
Client Success Manager (Remote)
M3USADallas, TX, United StatesJob DescriptionJob DescriptionCompany DescriptionThe Medicus Firm (TMF) , a part of M3USA, is a national healthcare recruitment firm with a mission to be the market leader which is most respected f... Show more
Digital Project Manager
TransPerfectDallas, TX, USTransPerfect was founded with a mission to help the world's businesses navigate the global marketplace.Today, we have grown to be an industry leader organization by helping clients globalize their ... Show more
Onboarding Implementation Client Change Management
The Citco Group LimitedDallas, TX, United StatesExecutive Vice President (EVP) Client Transformation Program Manager.Transformation Office strives to create a consistent ability to standardize and optimize our organization at all times.By bringi... Show more
Client Success Manager
All Above FundingDallas, Texas, USAll Above Funding | Full-Time | Remote.All Above Funding is seeking a motivated and client-focused Client Success Manager to join our growing team.In this role, you will serve as the primary point ... Show more
Client Success Manager
Intras Cloud ServicesDallas, TX, United StatesIntras Cloud Services (ICS) is on a 10x trajectory and we're hiring a Client Success Manager: a hands-on individual contributor who owns the client journey for a portfolio of accounts, from delive... Show more
Customer Success Division Leader
Kanrad TechnologiesPlano, TX, United StatesCustomer Success Division Leader.The primary goal of the Customer Success Division Leader is to ensure the KanTime customer's best practice application of the HH Enterprise solution through a varie... Show more
Client Success Manager (Production & Social)
DM MarketingPlano, TX, United StatesJob Title:Client Success Manager (Production & Social) (DFW Based) Location:Hybrid - Remote & On-Site for content shoots (Must reside in DFW for shoots) Role Type:Full-Time / Part-Time The ... Show more
Deployment Success Manager
DeloitteDallas, TX, United StatesOur Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and cre... Show more
Contact Center Client Services Manager
MCIAddison, TX, United StatesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on... Show more
Digital Transformation Manager (Digital Twin)
CornerStone Technology Talent ServicesDallas, TX, United StatesDigital Transformation Manager (Digital Twin).Shape the Future of Smart Infrastructure.We are seeking an experienced Digital Transformation Manager (Digital Twin) to lead the strategy, roadmap, and... Show more