Overview
Join a team dedicated to delivering exceptional support and guidance to employees navigating their benefit plans. In this role, you'll serve as a trusted resource for claims, billing, eligibility, and coverage questions across medical, prescription, dental, vision, and ancillary benefits. The ideal candidate combines strong customer service and problem-solving skills with a passion for learning and growing their expertise in the employee benefits and insurance industry. How you'll make an impact Client Support: Handle daily service tasks, including member claims, billing, eligibility, and service-related issues Manage phone calls across various service lines, such as medical, prescription, dental, vision, and ancillary employee benefits Maintain and update software for tracking phone calls and emails promptly, ensuring accurate records of ongoing activities Process and request plan updates and HIPAA authorization forms, coordinating with the appropriate parties Conduct thorough research on employer plans to provide accurate and detailed answers to employees Oversee case management tasks, ensuring timely resolution Address high-priority prescription issues with efficiency and care Insurance Expertise: Actively engage in learning; study industry trends. Seeks out self-directed learning to increase industry knowledge Maintains carrier updates and bulletins in a shared document environment. Other duties as assigned About You Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. Highly Preferred: Strong organization and written/verbal communication skills Strong attention to detail and conscientiousness Efficient prioritization and time management skills Demonstrated customer service focus Ability to quickly learn multiple software systems Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software #LI-JS1 #LI-Hybrid Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Account Coordinator • Liverpool, New York
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