LEARNING FACILITATOR

Job Title

Performs assessment of learning needs, designs, develops, implements and evaluates educational programming to develop the capabilities and capacities of the healthcare workforce to meet current and future demands. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

Associate's degree in education, organization development, communication, healthcare administration, human resources, business, or related field within six months of hire. Bachelor's preferred.

Licensure/Certification/Registry:

Pre-hospital Trauma Life Support Provider Certification and Pre-hospital Trauma Life Support Instructor certification within six months of hire.

Certified LEAD instructor with Illinois Department of Public Health required.

CPR, ACLS and PALS certification required.

PALS Instructor and ACLS Instructor within three months of hire

Association for Talent Development Improving Human Performance Certificate within two years of hire.

Experience:

Minimum three years' experience in emergency medical services (EMS), preferably both in field and in hospital.

Minimum of two years' experience planning and conducting training/education programs in an educational, corporate, healthcare or EMS setting.

Other Knowledge/Skills/Abilities:

Demonstrate assessment, consultation and excellent human relation skills to work with a broad range of people in diverse settings, both internal and external to MHS.

Demonstrate ability to handle multiple projects at once, and execute learning plans from start to finish including the development, measurement and reporting of key performance indicators and outcomes.

Demonstrate ability to gather, interpret and analyze data in order to build an effective and efficient learning plan.

Demonstrate competency in providing feedback, drawing conclusions and providing recommendations for learning

Advanced facilitation skills coupled with exceptional listening skills; strong oral and written communication skills; demonstrated competency in presentations, classroom and small group instruction.

Demonstrate ability to evaluate and measure the quantitative and qualitative impact of educational initiatives to make sound, data-based decisions and show return on investment.

Demonstrated understanding of adult learning styles and instructional methods.

Demonstrated proficiency with computer/technical skills with reporting and presentation tools utilizing Microsoft Office applications.

Decision-making and problem-solving skills; motivation skills, demonstrate initiative and ability to self-direct and adapt.

Responsibilities

Serves as a learning facilitator to customers to assess learning needs at the group and individual level and determine recommendations in order to plan, develop, deliver and evaluate a solution that will support business outcomes.

Partners with the customer to set expectations, define the problem and learning solution. Applies a systematic process for discovering and analyzing human performance gaps. Plans for future improvements in human performance gaps by designing and developing learning plans and solutions to close those gaps.

Conducts needs assessments, competency assessments and gap analyses as necessary to assist in the identification of learning opportunities. Serves as a change champion by modeling the behaviors associated with MHS's change management model to support the implementation of large scale changes within the health system.

Designs and develops learning plans and creates applicable timelines for creation and implementation of new learning opportunities. Determines human, facilities, budgetary and equipment resource requirements, schedules activities and ensures that all offerings are appropriately documented, planned, controlled, communicated and executed.

Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values:

• SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.
• COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.
• QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.
• EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.

Serves as instructional designer in developing effective curriculum. Ensure programs offered are innovative, experiential and will further develop the workforce to equip them with the knowledge, skills and abilities needed to position them for success. Partners with subject matter expert on delivery of classroom material, or if applicable, serve as facilitator of educational offerings in the Leadership Development Institute and Employee Development Institute to foster development of employee capabilities to meet current and future workforce demands.

Partners with Digital Learning Designer to design and deliver effective digital learning tools including computer based learning modules, instructional videos, workplace groups and posts, and micro learning. Partners with Simulation Consultant to utilize simulation as a learning modality. Partners with Communications Consultants to effectively brand and promote learning opportunities and maintain relevant content on Memorial Central and Workplace.

Effectively manages assigned programs. Exercises good project management discipline and rigor in managing tasks, deliverables and needed resources. Completes assigned programs within prescribed timeline and budget. Evaluates implementations and makes adjustments accordingly.

Develop and enhance relationships with various individuals and groups across the health system to further enhance learning strategies and utilization of the MCLI. Proactively sources opportunities for learning and rounds with key partners to assess organization needs.

Partners with OD Analyst to analyze and report on key performance indicators and metrics to provide meaningful reports to understand the utilization, improvement, impact and opportunities within the organization following completion of the learning plan. Researches and documents the effectiveness of efforts and implements changes to continually improve outcomes and services offered.

Evaluates trends in adult learning and implements innovations to continually improve the learning experiences provided. Review journals, abstracts, and scientific literature in existing and emerging learning modalities and technologies, including underlying educational principals. Seeks out and drives learning "best practices" throughout the health system, and shares learning experiences across the network of formal and informal educators within the health system.

Requisitions supplies and equipment as needed for learning opportunities and programs. Assists in the care and maintenance of department equipment, supplies, and the Memorial Center for Learning and Innovation.

Serves as a thought partner and committed resource to ensure that MHS is able to develop the capabilities and capacities of our healthcare workforce to meet current and future business demands and promotes a culture of continuous learning and improvement to support the strategies and goals of Memorial Health System.

Manages large amounts of sensitive, confidential information concerning personnel, financial, strategic, and business information contained in minutes, letters and other documents, as well as through meetings, discussions and interventions. Maintains strict confidentiality concerning all correspondence and job related activities. Develops and maintains productive relationships with System Leadership Team, leaders, and employees, to aid in MHS goal and objective accomplishment.

Supports the overall mission and strategic direction of Memorial Health System. Ensure the vision, values, strategies and goals are embedded into learning plans and cascaded throughout the organization.

Participates in community outreach and networking programs to support Memorial's Center for Learning and Innovation to include conducting tours of the facilities, participating in public relations activities, and performing community service in support of Memorial Health System.

Serves as resource person on committees, task forces, meetings and activities to assist the hospital and system achieve strategic objectives.

Develops annual goals consistent with Memorial Health System's Strategic Plan and Goals, and monitors the status of goal achievement utilizing 30 day action plans.

Maintains professional affiliations as appropriate. Enhances professional growth and development through participation in education programs, current literature, in-service meetings/ seminars, and workshops.

Performs other related work as required or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.