Communication Desk Assistant
This position is responsible for initiating and maintaining communication with internal and external customers during system events. The role involves assisting Transmission Power System Coordinators, maintaining records, and performing clerical and administrative activities. This position requires handling phone calls from field personnel and entering information into a database.
Key Responsibilities
- Initiate and maintain communication with internal customers, such as TMCs and supervision, and external customers, such as ITS partners, during system events.
- Assist Transmission Power System Coordinators in developing and correcting outage reports.
- Maintain records of all outages and perform clerical and administrative activities in the GCC.
- Answer phone calls from field personnel entering and exiting substations and power line right-of-way, and enter the information into a database.
- Provide communication to field personnel during routine and emergency conditions.
- Track system events on transmission lines and equipment.
Required Qualifications
Education: A High School diploma is required.
Experience: Experience working for an electric power utility in Generation and/or Transmission maintenance or construction of lines or substations is helpful.
Technical Skills: The candidate should be proficient with computer applications such as Excel, Microsoft Word, Windows 7, Access, PowerPoint, and Outlook.
Preferred Qualifications
- A college degree is a plus.
- Knowledge of electrical fundamentals or control center operations is desirable.
- Skills in problem-solving, decision-making, and handling multiple tasks simultaneously.
- Ability to work independently as well as interdependently.
- Excellent oral and written communication skills.
Company Overview & Culture
Our organization is a leading entity in the utilities sector. We are committed to providing reliable service and fostering a professional work environment. We value individuals who demonstrate strong communication skills and can contribute effectively to team operations.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.