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Check Point Software Technologies
Technical Customer Success Manager (Central US)Check Point Software Technologies • Oklahoma City, Oklahoma, United States
Technical Customer Success Manager (Central US)

Technical Customer Success Manager (Central US)

Check Point Software Technologies • Oklahoma City, Oklahoma, United States
27 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description

  • Accelerate the customer’s value realization of Check Point’s products & services
  • Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
  • Develop and nurture relationships with key customer decision makers (Exec and Engineering)
  • Establish and execute upon clear retention goals and process milestones
  • Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
  • Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
  • Work with implementation partners on strategic accounts and opportunities
  • Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
  • Detailed understanding of the different contracts to ensure agreement fulfillment
  • Crisis management


Qualifications

  • A customer-first approach
  • 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
  • Excellent communication skills and ability to foster positive business relationships
  • Strong technical skills and orientation
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Highly organized and able to multi-task
  • Self-driven and proactive nature
  • Patient and active listener
  • Ability to work independently in a high-velocity environment
  • Willingness to travel abroad from time to time

What willl you get in return?

  • Exposure to exciting and award-winning technologies in the Cyber Security industry
  • Opportunity to fulfill your potential by rolling out creative ideas and projects
  • Work with and build a long-lasting relationship with a team of brilliant people

Must be eligible to work in the U.S. without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled



Additional Information

All your information will be kept confidential according to EEO guidelines.

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Technical Customer Success Manager (Central US) • Oklahoma City, Oklahoma, United States

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