Client Assurance Analyst

Job Title

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

Under minimal supervision, this role provides specialized support and guidance to internal business units and external clients, ensuring clients have the compliance information necessary to meet due diligence requirements. This role drives the continuous improvement of Jack Henry's client assurance strategy by maintaining program documentation, creating educational resources, and proactively addressing gaps.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What You'll Be Responsible For:

• Research client requests utilizing available support tools, documentation, and resources.
• Research client questions thoroughly to increase personal knowledge and familiarity with various compliance topics and to provide the highest level of support possible.
• Monitor incoming requests via cases and emails and resolve requests in accordance with Service Level Standards (SLS).
• Partner with business units across the organization to align on the quality and delivery of information provided to clients.
• Contribute to the development and ongoing management of Jack Henry's strategy for client assurance.
• Partner with leadership on the evaluation of existing client assurance documentation and use growing industry experience to appropriately address gaps in the program, and assess, monitor, and evaluate areas of opportunity.
• Maintain, review, and update program documentation including but not limited to internal processes and procedures and client-facing documentation.
• Create, maintain, and regularly review educational resources for both internal and external stakeholders.
• Stay abreast of industry, regulatory and due diligence requirements.
• May perform other job duties as assigned.

What You'll Need To Have:

• A minimum of 6 years of experience in any of the following: corporate policy, compliance, or governance; risk management; information security; or audit.
• Experience working in-house within a heavily regulated industry (e.g. finance, healthcare, government, defense).
• Ability to travel up to 5% for team meetings and client site visits.

What Would Be Nice For You To Have:

• Bachelor's degree.
• Certified Enterprise Risk Professional (CERP), Certified Risk Manager (CRM), Governance, Risk and Compliance Professional (GRCP) or similar risk management certification preferred.
• Excellent interpersonal skills, including written and verbal communication.
• High regard for customer service and a customer-first mindset.
• Has a wide range of experience and able to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors.
• Strong analytical skills including the ability to identify and assess risk as it relates to complex relationships and contractual obligations.
• AI forward and ability to work in numerous technology platforms.
• Applies sound judgment in prioritizing work, identifying risks or issues, and escalating as appropriate.
• Knowledge of financial institution audit and compliance, regulatory requirements, enterprise and operational risk management, and industry best practices.
• Proven ability to manage competing priorities and coordinate multiple stakeholders to deliver results.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture Of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.