Sales Application Support Engineer

Job Description

The Sales Application Support Engineer serves as a trusted technical advisor, partnering with Customers, Sales, Service, and cross-functional stakeholders to identify, validate, and deliver application-driven solutions that support business growth. By combining engineering expertise, customer insight, and hands-on problem solving, this role helps customers maximize the value of TOMRA technologies through application testing, machine demos, data analysis, troubleshooting, performance validation and technical consultation.
Supporting both regional and global initiatives, the position plays a critical role in enabling new sales opportunities, advancing customer success, and ensuring TOMRA solutions perform effectively in diverse food processing environments.

Primary Job Functions

• Partner with Sales Managers and customers to understand their products, processing challenges, and goals to define application requirements, and recommend TOMRA solutions that best meet customer needs
• Serve as a trusted technical advisor throughout the pre-sales process, providing application expertise and engineering support to support new business opportunities
• Conduct machine demonstrations, customer trials during sales presentations, and proof-of-concept testing in both TOMRA facilities and customer environments
• Design, coordinate, and execute application tests to evaluate machine performance, validate solutions, and identify opportunities for optimization
• Analyze test and operational data, develop technical recommendations, and prepare clear reports that support customer decision-making and sales activities
• Troubleshoot, maintain, repair, and optimize sorting equipment to ensure accurate testing, demonstration results, and application performance
• Own and maintain application knowledge and machine performance standards, ensuring application packages, best practices, and performance documentation are available to support Sales, Service, and Customer Solution Delivery teams
• Create and maintain technical documentation, including application reports, test results, recommendations, training materials, and procedures to support customer projects and internal knowledge sharing
• Support machine installations, commissioning activities, customer training, and performance validation when required
• Provide technical consultation and application support to internal stakeholders including Sales, Service, Project Management, Product Management, and Global Solutions teams
• Partner with Global Solutions, Product Management, R&D, and Engineering teams to enhance application performance, identify product improvements, and develop innovative customer solutions
• Identify opportunities to improve machine performance, application outcomes, reliability, and customer value through creative problem-solving and engineering solutions
• Maintain customer-ready demonstration and test environments, ensuring equipment is operating safely and effectively to support testing and sales activities
• Build strong working relationships with customers and internal stakeholders through effective communication, responsiveness, and professional technical support

Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Electromechanical Engineering, or a related engineering discipline required. Equivalent combinations of education, technical training, and relevant industry experience may also be considered
• 2+ years of experience in Application Engineering, Solutions Engineering, Technical Sales Support, or a related technical field preferred. Recent graduates with a strong engineering foundation and demonstrated problem-solving capabilities are encouraged to apply
• Excellent verbal and written communication skills with the ability to present technical information to a variety of audiences
• Strong interpersonal skills and the ability to build trusted relationships with customers and internal stakeholders
• Strong attention to detail and accuracy
• Strong troubleshooting and problem-solving abilities with the capability to diagnose technical issues and develop practical solutions
• Experience analyzing technical and operational data and translating to determine the best-fit solution for the end customer
• Prior experience conducting sales demos/presentations, trials, testing, commissioning, or customer training strongly preferred
• Experience supporting customer-facing projects in a technical, applications, or pre-sales engineering environment preferred
• Familiarity with CAD, SolidWorks, 2D/3D drafting, or design software
• Ability to travel up to 50% of the time
• Must have or be able to obtain a valid passport and be able to travel
• Ability and willingness to travel nationally and internationally

Additional Information

Pay Band

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated annual base pay range for this position is $67,047.47 - $100,571.20 USD annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

Why work for us:

Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.

What we offer:

• Comprehensive medical, dental, and vision plans with 100% employee premium coverage
• 31 days of PTO annually (vacation, sick, and holidays), increasing with tenure
• 401(k) with 100% match on the first 4% of your contributions
• 8 weeks of fully paid parental leave for eligible employees
• Up to 4 days of paid bereavement leave to support employees during personal loss
• Employee Assistance Program supporting mental, emotional, and financial well-being
• Inclusive culture that values diversity, well-being, and teamwork
• Global career growth opportunities with strong internal promotion record

Proud Gold Level 2024 & 2025 Cigna Healthy Workforce Award recipient

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.