The Contact Center Manager will oversee the day-to-day operations of the firm's
intake team, ensuring efficiency, quality, and an exceptional client experience at every
touchpoint. This individual will play a critical leadership role in driving process
improvement, optimizing outbound call strategies, and developing a large team of intake
specialists. The Contact Center Manager will work closely with the Firm’s leadership
to evaluate current workflows, implement best practices, and elevate the overall
performance of the contact center.
Qualifications
Lawyers for Justice, P.C. is a growing plaintiffs-side law firm expanding its national footprint. A powerhouse in wage-and-hour class and representative action litigation, the firm represents employees and consumers in complex matters against regional, national, and Fortune 500 companies across a wide range of industries.
Our attorneys litigate significant cases in state and federal courts involving wage-and-hour violations, unfair business practices, discrimination, and other employment and consumer matters. Lawyers for Justice has recovered more than $1.5 billion on behalf of employees and consumers, reflecting the scale and impact of the firm’s work, and was recently named a 2026 Global Recognition Awards “Best Workplaces” winner.
Contact Center Manager • Glendale, California, US
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