Service Operations Tech 2 - Graveyard

Job Description

Primary Function of Position
The following reflects management's definition of essential functions for this job but does
not restrict the tasks that may be assigned. Management may assign or reassign duties
and responsibilities to this job at any time due to reasonable accommodation or other
reasons.
Under general supervision, follows oral and/or written instructions in performance of a
wide variety of skilled technical maintenance, repair, and testing on complex digital and
analog electronic components, electrical and electro-mechanical components, cable assemblies, sub-assemblies, assemblies, field replaceable units (FRU) and systems to support a wide variety of Robotic
Systems. Regularly use of diagnostic software for localizing equipment and system problems, specialized testing equipment, analyzers, digital oscilloscopes, digital multimeters, clocks, timers, calipers, voltmeters, power supplies, rulers, and other test equipment as required.
Essential Job Duties
• Analyzes wiring diagrams, schematics, assembly drawings, fab drawings,
mechanical component drawings to conduct repair and testing of FRUs
• Performs repair of complex electro-mechanical assemblies per
applicable work Instructions. Performs testing of complex electro-
mechanical assemblies per applicable work Instructions
• Aids with failure analysis and Final Test of assemblies and properly documents
findings.
• Participates in investigational teams for FRU's to provide input if required.
• Communicates status of repairs with leads/supervisors and other departments as
necessary.
• Provides detailed symptom descriptions for failures uncovered during repair,
functional test and calibration to assist in component-level troubleshooting.
• Conducts quality inspection of own or other's work to ensure workmanship
standards are met.
• Adheres to GDP guidelines when completing all documentation Initiates material
requests.
• Reports quality issues and provides details necessary to create quality
notification (VR, PL) records transactions in SAP as needed to preserve
traceability.
• Follows all corporate, safety, SOP, DOP procedures and regulations.
• Maintains a clean and orderly workstation.
• Communicates process flow recommendations to Leads/Supervisor/Manager or
designee

• Maintains an excellent attendance record

Qualifications

Required Skills and Experience
• Education and/or Experience: Minimum High school diploma and AA or
equivalent Minimum of AA or college degree preferred; 1-2 years related
experience or training; or equivalent combination of education and experience.
• Language Skills: Ability to read, write and understand English. Ability to read and
comprehend complex instructions, correspondence, and memos. Ability to write
correspondence. Ability to effectively present information in one-on-one and
small group situations to other employees, supervisors, or engineers
• Mathematical Skills: Ability to do basic math.
• Reasoning Ability: Ability to apply logical understanding to carry out instructions.
Ability to deal with situations with several variables. Ability to report actual or
potential quality issues. Ability to suggest and implement process improvements.
• Computer skills: Proficient in use of personal computers as part of daily work,
including knowledge of the Microsoft Office suite and SAP ERP System, ACCS
(Agile) system (our quality system) to retrieve and submit on-line documentation.
• Ability to communicate effectively with technical and non-technical internal
customers.
• Acute attention to detail; excellent organizational skills.
• High level of professional integrity and ethics
• Ability to work varying shifts.
• Must have ability to complete training courses.
• Ability to work in a team environment.
Working Conditions
• Ability to lift up to 50lbs.

• Able to use office and test equipment in a typical
office/light manufacturing environment.
• Repetitive motion. Substantial continual motion.
• Excellent hand-eye coordination.
• Vision abilities required include close, distance, color,
depth and ability to adjust focus
• Typical production & repairs environment.
• General knowledge of clean and organized work areas and practices.
• High urgency and stress associated with customer deadlines.
• Some risk of exposure to electrical shock and commonly used chemical
compounds such as epoxy, denatured alcohol and acetone.
• Willing and able to work extended hours when necessary

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.