Associate Director, Client Activation

Associate Director, Client Activation

At Morning Brew Inc., we mix what you need to know with our unique brand of wit to attract, and build real relationships with, the next generation of business leaders. We speak to them like people, ensuring they get the context and insight needed to make decisions every day. Loyalty and trust are our most valuable currencies.

The Morning Brew team is clever, creative, and growing fast. Want in? Read on.

The Associate Director, Client Activation will be responsible for managing and developing a team that oversees key integrated marketing partnerships with Morning Brew's clients. This will be a management role focusing on developing a team of managers + individual contributors. The team's core objective is post-sale execution and white-glove service across our custom offerings (multimedia, on-site & experiential) through campaign recap.

Our positions are remote hybrid; however, this employee will need to be able to work from our Morning Brew HQ in NYC minimum 3x days a week.

The Associate Director, Client Activation will be responsible for revenue retention & cross-functional collaboration with key stakeholders. This role will interface with internal teams, not limited to, Sales, Creative Strategy, Branded Content, Editorial Operations, AdOperations, Production, Social, Experiential, Account Management as well as external vendors. Additionally, this role is client facing and will involve you acting as a point of contact for our clients, as needed, throughout the execution process to ensure program elements are executed per requirements, scope of project, timelines, and budget.

You'll be focused on 3 primary buckets: People Management & Development, Client Service & Retention, and Internal Operations

• Media Planning & Strategy: Supporting the Account Management team with pre-sale strategy based on client's KPIs, budget, timing, capabilities, etc.
• Client Onboarding : Owning the advertising partner's transition from pre-sale to post-sale, establishing KPIs and other benchmarks for success and facilitating external kick-off calls.
• White Glove Service: Facilitate smooth creative process, maintain campaign timelines, manage client feedback, and ensure approval prior to launch.
• Client retention, renewal and growth: Collaborate with the Account Executive and Account Management team to develop client renewal strategy based on performance and client objectives.
• Management : Oversee and collaborate with two to three Sr. Leads, Leads and / or Associate team members to balance workload and responsibilities for campaigns, while maintaining direct responsibility for one or more major programs
• Development: Hiring, onboarding, and developing a team of direct reports. You will be responsible for managing team bandwidth, developing your managers on how to become coaches, hosting team meetings, and developing learnings & development trainings based on team needs.
• Creative Execution: Work closely with internal teams to execute a variety of custom content deliverables including custom articles, social media posts, audio, creator activations, video, and experiential.
• On-Set Experience: Manage on-set experiences with clients + internal production teams, acting on the liaison for both parties. Travel expected.
• Identifying Process Optimizations : Identifying, evaluating & suggesting key workflow optimizations to support cross-departmental teams.
• Upward + Cross-Functional Collaboration : responsible for frequent interactions with Senior Leadership + key stakeholders across the company.
• Delivery : Collaborate with the Ad Ops team to monitor creative implementation, tag delivery, QA-ing of media, execution and delivery, and ensuring KPIs are achieved and optimized from a media standpoint.

Managerial requirements include:

• 5+ years of management experience.
• Manage minimum 3x direct reports.
• Responsible for onboarding + training of that individual and managing continuous check-ins.
• Responsible for developing talent (managers + individual contributors)
• Ability to prioritize workload + time management effectively.
• Ability to provide direct feedback.
• Ability to decipher when to be an individual contributor and when to be a manager.
• Ability to support direct reports on their day to day work.
• Ability to manage up appropriately to leadership.

What you'll bring includes:

• 8+ years experience in media working with cross-functional teams in a digital or creative environment
• 5+ years of management experience working with minimum of 3 direct reports- training, managing + growing talent
• Strong track record in client service & management with an eye towards revenue retention strategy.
• Self-starter who thrives in both independent and collaborative work with the ability to multitask in a fast-paced environment
• Strong problem solving skills and a solutions-oriented approach.
• Detail-oriented with outstanding organizational and communication skills to manage multiple projects and internal work relationships
• Ability to read the room & collaborate effectively.
• Excellent verbal & written communication skills
• Strong management & leadership qualities
• A pragmatic, enthusiastic, and empathetic attitude
• The ability to get the best out of the people and the projects you oversee and deliver feedback with tact
• Passionate about Morning Brew and the work we do
• Strong EQ
• No ego.

Bonus points include:

• Experience working with multiple client categories
• Familiarity with Google Drive, Keynote, Sheets, OMS, IMS and project management software like Monday.com
• Experience in video, audio, custom content production
• Experience in branded content production
• Experience in Experiential Management

Compensation $130,000 - $140,000 base *Final offers for this job will be made within the parameters of the salary range provided, commensurate with experience. Total offer package to include benefits highlighted under our perks section below

How we treat each other:

• Respectful Candor -- We believe that engaging in timely, constructive, and open discourse is an act of respect that makes for a more transparent and productive work environment.
• Empathy -- We establish a strong partnership of trust with our co-workers and partners. We build human connections in order to understand each other.
• Inclusivity -- Morning Brew Inc is deeply committed to fostering a transparently inclusive workplace environment, and people of color, women, people with disabilities, veterans, and LGBTQIA+ candidates are strongly encouraged to apply.

How we treat our work:

• Curiosity -- We learn every day through deliberate inquiry and exploration. We re-examine assumptions to be a better company, offer better products, and become better colleagues.
• Accountability -- We celebrate our successes and own our failures. Taking responsibility for our actions allows us to learn from our experiences.
• Bias Toward Action -- We know speed matters in business so we embrace quick and calculated risk-taking. We understand that many actions are reversible and therefore we are solutions-oriented, even when facing obstacles and challenges.
• Challenger Mentality -- We don't allow ourselves to be comfortable with our success. We are hungry to become the best and create more value for our audience.
• Clarity of Purpose -- We understand the "why" in our work, which helps us to operate at our highest level of performance and efficiency.

Perks:

• Brew's HQ: Pick an adjustable standing desk or cozy corner and load up on free coffee (duh) and snacks at our new two-story office space in NYC's Flatiron District.
• 401(k) employer match: We want to help you prepare for the future, now.
• Premium health, vision, and dental plans: Your health matters!
• Mental health benefits: Personalized plans and programs to promote your mental well-being.
• Extra help when you need it: Including a care concierge, plus free access to One Medical and the Calm app.
• Family planning: Want to join #brewparents? Generous paid parental leave and fertility coverage for eligible employees.
• Employee Resource Groups: Black Coffee, LGBTQ Brew, AAPI Brew, Cafe Con Leche, and Grounded
• Gym and workout class reimbursements: It pays to be healthy.
• Annual learning credit: Want to learn something new? We'll reimburse you.

Brief Brew History:

Morning Brew Inc. was founded in 2015 by two entrepreneurial college students who noticed their peers were not consuming legacy media resources about business and finance news, but had a