Senior Facilities Manager

Senior Facilities Manager

The Senior Facilities Manager leads facilities operations across Sony PlayStation locations in San Diego and Orange County within a fast-paced environment in the video game industry. This role leads a team of facilities and engineering professionals and is responsible for ensuring buildings, systems, vendors, and services operate safely, efficiently, and at a high standard. Serving as a key liaison between Cushman & Wakefield and Sony PlayStation, the Senior Facilities Manager is accountable for team leadership, client relationships, operational performance, financial management, and overall service delivery across the portfolio.

POSITION SUMMARY

The Senior Facilities Manager leads the daily operation, reliability, and overall facilities experience across Sony PlayStation locations in San Diego and Orange County within a fast-paced environment in the video game industry. This role provides direct leadership to a team of facilities and engineering professionals and serves as a key liaison between Cushman & Wakefield and Sony PlayStation.

The Senior Facilities Manager is responsible for ensuring buildings, systems, vendors, and services operate safely, efficiently, and at a high standard to support employees and business operations. This position oversees facility operations, engineering and maintenance programs, vendor performance, financial management, client relationships, team development, KPIs, and long-term facility needs across the portfolio.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Lead day-to-day facilities operations across assigned Sony PlayStation locations in San Diego and Orange County, ensuring facilities are safe, reliable, well-maintained, and consistently operated to a high standard.

Provide direct leadership, coaching, and development to a team of facilities and engineering professionals. Establish clear expectations, priorities, accountability, and performance standards across the team.

Serve as a primary facilities liaison between Cushman & Wakefield and Sony PlayStation, developing strong relationships with key client stakeholders and maintaining proactive communication regarding site operations, priorities, risks, projects, and business needs.

Oversee delivery of facility services including engineering and maintenance, janitorial, landscaping, life safety, waste management, pest control, building systems, and other contracted services.

Lead preventive and corrective maintenance programs for building systems and equipment, with an emphasis on reliability, lifecycle management, business continuity, and minimizing operational disruptions.

Ensure the facilities and engineering teams provide positive, proactive, and timely responses to client and employee needs while maintaining appropriate priorities and service levels.

Develop a proactive operating culture that anticipates client and facility needs, identifies risks early, and addresses issues before they impact business operations.

Manage third-party vendors and service contracts, including vendor performance, scope compliance, service quality, pricing, invoicing, and ongoing performance reviews.

Support sourcing activities and RFPs, evaluate vendor proposals, identify opportunities for cost savings and operational efficiencies, and ensure services are delivered in accordance with contractual requirements.

Own financial performance for the assigned portfolio, including annual budgeting, forecasting, accruals, variance analysis and commentary, purchase orders, invoice management, and ongoing expense tracking.

Prepare and deliver monthly and quarterly financial and operational reporting, providing clear explanations of performance, risks, trends, and corrective actions as needed.

Support annual capital planning and development of multi-year facility plans, including equipment lifecycle replacement, infrastructure improvements, deferred maintenance, facility improvements, and cost-reduction opportunities.

Utilize CMMS/work-order data, KPIs, service metrics, site inspections, and other operational information to evaluate performance, identify recurring issues or service gaps, and implement corrective actions.

Maintain a strong understanding of building infrastructure, critical systems, and operational risks across the portfolio and ensure appropriate escalation and response when issues arise.

Coordinate planned shutdowns, critical maintenance, emergency repairs, and other activities that may impact business operations, including after-hours and weekend work when required.

Partner closely with client teams, landlords and property management, Security, IT, EH&S, Project Management, Workplace, vendors, and other stakeholders to coordinate activities and support business objectives.

Lead facilities support for projects, renovations, moves, events, and other business initiatives as required, ensuring appropriate planning, communication, resource allocation, and operational readiness.

Recruit, onboard, train, develop, and retain facilities and engineering personnel. Conduct performance reviews, provide ongoing coaching and feedback, and support career development and succession planning.

Promote a strong culture of safety and ensure compliance with applicable Cushman & Wakefield policies, client requirements, regulatory requirements, environmental health and safety standards, and established operating procedures.

Support emergency preparedness, incident response, business continuity, and escalation protocols across the assigned portfolio.

Drive continuous improvement by identifying and implementing best practices, process improvements, technology, cost-saving opportunities, and innovative solutions that improve the employee experience and overall facility performance.

Balance day-to-day operational requirements with longer-term strategic priorities, ensuring the facilities organization remains responsive while continuously improving the reliability, efficiency, and performance of the portfolio.

KEY COMPETENCIES

Leadership & People Development Client & Relationship Management Facilities & Engineering Operations Financial Management Strategic Thinking & Planning Communication Proficiency Oral and Written Problem Solving & Decision Making Vendor & Contract Management Customer Focus Collaboration & Cross-Functional Partnership Organization & Prioritization Continuous Improvement

IMPORTANT EDUCATION

Bachelor's degree in Facilities Management, Corporate Real Estate, Engineering, Project Management, Business Administration, or a related field preferred.

Relevant facilities management certifications such as CFM, FMP, or equivalent are preferred.

IMPORTANT EXPERIENCE

Minimum of 810 years of facilities management experience, including at least 3 years at the Facilities Manager level or equivalent.

Demonstrated experience leading and developing facilities and/or engineering teams, including direct people-management responsibility.

Experience managing multiple facilities, a campus environment, or a regional portfolio.

Strong client relationship management experience with demonstrated ability to build effective partnerships and communicate with senior stakeholders.

Experience with engineering, maintenance, construction, projects, and all facets of facility operations and building management.

Strong knowledge of building operations, preventive maintenance, life-safety systems, critical infrastructure, and general facility systems.

Demonstrated financial management experience, including budgeting, forecasting, accruals, variance analysis, purchase orders, invoice management, and expense management.

Experience managing third-party vendors, service contracts, RFPs, pricing, and vendor performance.

Experience supporting capital planning, facility projects, renovations, lifecycle replacement programs, and long-term facility planning.

Experience with employee development, performance management, coaching, and building high-performing teams.

Experience utilizing CMMS/work-order management systems, operational KPIs, and data to manage service performance and identify opportunities for improvement.

Experience with critical systems environments and coordinating planned shutdowns or business-critical maintenance preferred.

Ability to operate effectively in a fast-paced, high-visibility environment with competing priorities and evolving business needs.

Demonstrated ability to balance hands-on operational leadership with strategic planning and long-term portfolio objectives.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is: $131,750.00 - $155,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.