Virtual Property Manager

We are seeking a reliable, organized, and customer-focused Remote Virtual Property Manager to support the day-to-day management of residential rental properties. This role will be responsible for assisting with leasing, tenant communication, rent collections, maintenance coordination, and other administrative property management responsibilities.


The ideal candidate is fluent in both English and Spanish, comfortable communicating by phone, email, and text, and highly proficient with computers and online property management systems. The successful candidate will be professional, responsive, detail-oriented, and able to manage multiple tasks while working independently in a remote environment.


Key Responsibilities


Leasing & Tenant Placement

• Respond to prospective tenant inquiries by phone, email, and text.
• Coordinate and conduct virtual or in-person property showings as applicable.
• Pre-qualify prospective tenants and assist with the application process.
• Follow up with leads and prospective residents.
• Assist with lease preparation, renewals, and move-in/move-out coordination.
• Maintain accurate leasing and tenant records.

Customer Service & Tenant Relations

• Serve as a primary point of contact for tenants.
• Answer tenant questions and resolve routine issues professionally and promptly.
• Communicate with tenants in both English and Spanish.
• Handle tenant complaints, requests, and general property-related concerns.
• Maintain positive and professional relationships with residents.

Rent Collections & Account Management

• Monitor rent payments and outstanding balances.
• Contact tenants regarding late or unpaid rent.
• Send payment reminders and follow up on delinquent accounts.
• Maintain accurate records of rent collections and tenant balances.
• Assist with notices and collection procedures in accordance with company policies and applicable laws.

Maintenance Coordination

• Receive and document tenant maintenance requests.
• Determine the appropriate urgency and coordinate repairs.
• Communicate with vendors, contractors, and maintenance personnel.
• Schedule maintenance appointments and coordinate access with tenants.
• Follow up to ensure work is completed satisfactorily.
• Maintain accurate records of maintenance requests, invoices, and communications.
• Escalate emergencies and major repair issues appropriately.

Administrative & Property Management Duties

• Maintain accurate tenant, property, lease, and vendor records.
• Enter and update information in property management software and other online systems.
• Manage email correspondence, phone calls, and other communications.
• Assist with property inspections and documentation when needed.
• Coordinate with owners, vendors, contractors, and other team members.
• Prepare reports and provide updates regarding property activity.
• Assist with other property management and administrative duties as assigned.

Qualifications & Requirements

• Fluent in English and Spanish — required.
• Previous experience in property management, leasing, real estate, customer service, collections, or a related field preferred.
• Excellent verbal and written communication skills.
• Professional and confident telephone manner.
• Ability to make and receive frequent phone calls.
• Strong customer service and problem-solving skills.
• Good computer skills and ability to quickly learn new software.
• Comfortable using email, spreadsheets, online portals, property management software, and other digital tools.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities independently.
• Reliable internet connection and a professional remote work environment.
• Ability to handle confidential tenant and property information professionally.
• Detail-oriented with strong follow-through.

Ideal Candidate


The ideal candidate is someone who is self-motivated, dependable, responsive, and comfortable working independently. You should enjoy working with people, have strong communication skills, and be able to handle both customer-facing responsibilities and administrative tasks.


Experience with residential property management software, leasing platforms, accounting/rent collection systems, or maintenance coordination is a strong plus. Appfolio experience a plus.

This is a remote position.