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A to Z Moving and Driving
Office Sales and Growth CoordinatorA to Z Moving and Driving • Parma Heights, OH, US
Office Sales and Growth Coordinator

Office Sales and Growth Coordinator

A to Z Moving and Driving • Parma Heights, OH, US
24 days ago
Job type
  • Part-time
Job description

Office Sales and Growth Coordinator

Parma, OH

A to Z Moving and Driving is currently searching for a part-time Office Sales and Growth Coordinator to grow, book profitable moving jobs, maintain consistent customer follow-up, build referral relationships, support marketing, and make sure upcoming jobs are properly prepared before the crew arrives.

For over 15 years, A to Z Moving and Driving has helped families and businesses throughout Northeast Ohio move with confidence. We believe moving is more than loading a truck. It's helping people through one of life's biggest transitions. We take pride in creating a stress-free experience through professionalism, efficiency, preparation, communication, and genuine care for our customers.

Schedule:

  • Part-time, 28 hours per week
  • Monday-Wednesday 9am-4pm
  • Thursday is intentionally a later shift, 12pm-7pm. This allows the office to reach customers who may not be available during traditional business hours.
  • Thursdays should include a strong focus on open estimates, customer callbacks, unbooked leads, weekend/next week availability, referral outreach, after-work sales conversations and closing bookings. 4pm-7pm should be actively used for sales and customer follow-up.

Qualifications

This role requires someone who is:

  • Highly organized
  • Comfortable on the phone
  • Friendly but persistent
  • Sales-minded
  • Comfortable asking customers to book
  • Professional
  • Dependable
  • Self-directed
  • Detail-oriented
  • Good at follow-through
  • Comfortable using technology and CRM/software systems
  • Able to switch between customers, crews, marketing and office priorities
  • Able to recognize when something needs attention

Responsibilities

Sales & Booking:

  • Answer incoming sales calls, texts, emails and online inquiries.
  • Respond to new leads promptly during working hours.
  • Ask the right questions to understand the customer's complete move.
  • Collect accurate inventory and move details.
  • Confirm origin/destination addresses, stairs, elevators, parking, walking distance and access conditions.
  • Identify specialty items, oversized items, packing needs, additional stops and unusual circumstances.
  • Determine appropriate crew requirements using company procedures.
  • Build accurate estimates in MoveItPro.
  • Explain estimates and services clearly to customers.
  • Ask for the booking.
  • Collect required deposits and complete booking procedures.
  • Keep customer records complete and accurate.
  • Never invent pricing, discounts, fees or promises outside approved company procedures.

Job Readiness & Crew Support:

  • Review all jobs in advance
  • Prevent move-day problems before they happen
  • Coordinate with the A to Z crew members know what they are walking into and have the equipment, information and supplies required to perform the job professionally

Marketing & Business Development:

  • Prospecting for new referral relationships.
  • Calling and emailing potential partners.
  • Following up after initial outreach.
  • Maintaining relationships with existing referral sources.
  • Keeping outreach records.
  • Identifying local opportunities for partnerships and exposure.
  • Helping develop promotions and campaigns approved by management.

Social Media & Local Brand Presence:

  • Create and schedule regular social media content.
  • Post approximately 3 quality posts per week unless another schedule is assigned.
  • Use real company photos/videos when available.
  • Coordinate with crews to obtain usable job content.
  • Create educational moving tips.
  • Feature services and specialty capabilities.
  • Highlight appropriate customer experiences and reviews.
  • Create team/community content.
  • Promote available services and appropriate booking opportunities.
  • Monitor messages and comments requiring company response.
  • Follow company brand standards.

Does this sound like the position for you? Apply with a current resume today!

Cleveland Moving Company A to Z Moving and Driving is a family-owned business dedicated to providing superior customer service and personalized moving solutions.

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Office Sales and Growth Coordinator • Parma Heights, OH, US

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