Guest Services Associate(s)

OPTI STAFFING GROUP IS HIRINGOpening: Guest Services Associate – Part Time & Full Time Location: Anchorage, AK Pay: $18.50 DOE + tips Hours: Seasonal schedule with flexible shift coverage Opti Staffing Group is looking for an outgoing and dependable Guest Services Associate to join a local golf and entertainment facility. This is a customer-facing position for someone who enjoys creating a great guest experience, working in a fast-paced environment, and learning new technology. The ideal candidate is dependable, comfortable taking initiative, and willing to jump in wherever needed to keep daily operations running smoothly. What You’ll Do: Create a welcoming experience for guests from arrival through checkout Manage guest check-ins and provide assistance during their visit Help customers get comfortable using the facility's golf simulator technology Assist with basic troubleshooting when equipment or simulator issues occur Coordinate reservations and respond to booking requests through multiple channels Operate the register and POS system, including opening and closing customer tabs Prepare and serve food and beverages Monitor and replenish coolers and other stocked items Keep guest areas clean, presentable, and ready for use Work closely with management to address customer concerns or operational needs Contribute to a positive, team-oriented environment Take on other responsibilities that support the day-to-day operation of the facility What We’re Looking For: A naturally friendly and customer-focused approach Strong communication skills and professional interaction with guests Someone who takes ownership and looks for solutions rather than waiting to be asked Dependable and trustworthy with a strong sense of responsibility Must be 21 years of age or older Able to safely work from a 6-foot ladder when needed Hospitality, restaurant, service, or other customer-facing experience is a plus Previous cash-handling experience preferred Interest in or familiarity with golf is helpful, but not required Comfortable using computers, POS systems, and other technology TAP certification is a plus; successful candidates without certification will need to complete the required certification before starting Schedule & Compensation: Tips are available in addition to base wages Seasonal scheduling with hours adjusted according to business needs Employees may coordinate shift swaps or coverage with teammates when necessary 90-day introductory/probationary period Benefits: Simple IRA with a 3% employer match after the probationary period Annual bonus opportunity Accrued sick leave Opportunity to play golf at the facility