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Scrum Master (OMS/Service Cloud/Agent Force)Logging-in • Needham, Massachusetts, United States
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Scrum Master (OMS/Service Cloud/Agent Force)

Scrum Master (OMS/Service Cloud/Agent Force)

Logging-in • Needham, Massachusetts, United States
18 days ago
Salary
$50.00–$60.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Role: Scrum Master with OMS, Service Cloud, and Agent force

Location: Needham, MA (Day 1 Onsite)

Duration: Long Term


Role summary:

Scrum Master with OMS, Service Cloud, and Agent force.

Same global footprint as the Storefront estate, with significant cross-platform dependencies (order flow, fulfilment sync, customer service, and agentic capabilities span both). You will run scrum delivery across the Core teams on a two-week cadence, with a strong emphasis on managing dependencies into and out of Commerce/Storefront.

Key responsibilities:

  • Run scrum ceremonies for the Core squads: planning, stand-ups, reviews, retrospectives, refinement, on a two-week sprint cadence.
  • Own delivery predictability across three platforms (OMS, Service Cloud, Agentforce): velocity, capacity, burndown, and escalation.
  • Manage cross-platform dependencies as a first-class responsibility, coordinating shared release windows and sequencing with the Commerce/Storefront delivery lead so integrated changes land safely.
  • Coordinate the QA lifecycle (QA, SIT, UAT, regression) across integration points, where a single test scenario often spans OMS, storefront, and Service Cloud.
  • Manage the release train across the three platforms under SOX / ITGC controls, with attention to integration and fulfilment defects.
  • Interface with product, stakeholders, and vendor partners; maintain Jira hygiene and transparent status.
  • Support incident triage for integration and fulfilment defects, feeding patterns back into planning.
  • Drive continuous improvement in flow, dependency management, and automation adoption.

Required Experience:

  • 5+ years delivery / scrum lead experience running concurrent agile teams, including distributed teams.
  • Experience delivering on order management (OMS), CRM / Service Cloud, and ideally Agentforce or comparable Salesforce platforms.
  • Strong track record managing cross-team and cross-platform dependencies and integration delivery.
  • Strong Jira and agile-metrics command; proven predictability and throughput improvement.
  • Experience coordinating QA, SIT, and UAT across integrated systems.
  • Comfortable in a controlled environment (SOX / ITGC or equivalent).

Nice to have:

  • Integration / middleware or fulfilment-sync experience (e.g. OMS-to-carrier, AfterShip-style flows).
  • Exposure to agentic / AI platforms and Agentforce.
  • Scrum certification (CSM / PSM) or SAFe.



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    Scrum Master (OMS/Service Cloud/Agent Force) • Needham, Massachusetts, United States

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