Supervisor, Quality Assurance

Manager, Quality Assurance

BITCO Corporation, headquartered in Davenport, Iowa, is seeking a Manager, Quality Assurance to join our team. With 11 branch offices in 10 states, BITCO provides quality insurance services to special industries including Construction, Forest Products, and Oil & Gas.

Position Summary:

The Manager, QA is responsible for managing the Quality Assurance (QA) test teams to ensure release quality for all production releases. This role requires a deep understanding of software development lifecycle, testing methodologies and metrics, business functionality, and quality assurance best practices. This position will work closely with cross-functional teams, including internal/external development, Digital Solutions, and the business to identify and resolve quality issues, implement process improvements, and ensure our production releases meet or exceed expectations. This role involves mentoring and developing team members, setting performance goals, and ensuring the global QA teams are aligned with overall department objectives and timelines. The QA Manager will be responsible for defining and implementing appropriate test harnesses, maintaining process metrics, reporting on the quality of our releases while ensuring compliance with industry standards and regulations.

Primary Responsibilities:

• Manages a dispersed team of Quality Engineers responsible for validating, automating, measuring, and managing testing across all production releases, including the quality, quantity, and timeliness of work produced
• Lead the practice implementation and adoption of formal functional (unit, integration, system, regression, end-to-end) and non-functional (performance, scalability, security) testing and metrics
• Maintains hands-on credibility across code reviews, test designs, debugging, internal tools, frameworks, and industry platforms
• Establishes Quality Assurance testing development, execution, and monitoring frameworks, methodologies, processes, procedures
• Introduce and mature industry standard metrics such as defect rate, automation coverage, regression cycle time, release quality, mean-time-to detect/recover across all phases of testing
• Manage cross-team dependencies and proactively identify quality, schedule, resource risks across multiple releases and develop mitigation plans
• Leads the selection and procurement process of an industry standard testing framework utilized across multiple geographically dispersed teams
• Provides end-to-end test support across multiple technology platforms including SaaS, API integrations, in-house developed apps,
• Assigns work, provides training and feedback to team members, and conducts timely and appropriate evaluations of job performance in the department
• Develop AI skills/agents for QA testing based on requirement analysis to drive test case generation, test data generation, log analysis, defect triage, root cause analysis, regression selection, and test reporting
• Integrate automation and AI outputs with test management systems, dashboards, ticketing systems, and release processes
• Leads the preparation and delivery of communication plans to educate staff regarding proper and effective testing and validation methodologies and practices
• Plans and coordinates the workloads of both internal test teams and external test partner resources (on/off/near shore)
• Collaborates closely with colleagues (Project Managers, Business Analysts, Architects, Operations staff, and others) along with business stakeholders to ensure required outcomes are achieved
• Provides effective management of the testing teams and their progress ensuring business requirements are always met
• Consistently demonstrates critical thinking, analytical, decision making, problem solving, planning and priority setting skills
• Ensure compliance with industry standards and regulations and define software development lifecycle (SDLC) requirements
• Drive continuous improvement initiatives within the test teams
• As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, values, and culture
• All other functions and duties as assigned

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field preferred
• 5+ years of experience in software quality assurance
• 3+ years of experience in a leadership or management role; proven track record managing QA and/or UAT teams, developing and executing test plans, and driving continuous improvement initiatives
• Strong experience of executing IT testing (System Test, SIT, Load, Performance, etc.) in complex (i.e., multi-project, multi-system) environments and aligned to multiple delivery methodologies (e.g. Waterfall and Agile) including the full defect management lifecycle
• Interest and experience with AI tooling, agent creation and management, security, and validation
• Experience with test automation tools and frameworks
• Knowledge of quality assurance, quality improvement, and user acceptance tools, technologies and methodologies
• In depth understanding of the full Software Delivery Lifecycle (Waterfall, Agile, and Scrum methodologies)
• Knowledge of industry standards and regulations
• Strong attention to detail and commitment to quality; excellent problem-solving and analytical skills
• Strong communication and interpersonal skills; ability to work effectively with all levels of the organization
• Ability to work effectively in a fast-paced, dynamic environment.
• Ability to mentor and develop team members effectively
• Strong organizational and time management skills