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Cloudious LLC
Application Support Engineer - BluebeamCloudious LLC • Overland Park, KS, United States
Application Support Engineer - Bluebeam

Application Support Engineer - Bluebeam

Cloudious LLC • Overland Park, KS, United States
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job description

5 - 8 years' experience in an Application Support role (AMS) in Engineering domain (Application Maintenance and Support)

  • Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe and Engineering Applications.
  • Strong troubleshooting skills across applications, databases, and hybrid cloud environments
  • Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service
  • Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management)
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Issue tracking and reporting using tools

Technical Skills Required as mandatory (4+ skills from below):

  • Bluebeam
  • Adobe Suite
  • Microsoft Office
  • Autodesk Applications
  • Bentley Applications
  • Basics of SQL
  • Basic understanding of CAD Applications
  • HQMS
  • Clarity
  • Production Support Focus

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Application Support Engineer - Bluebeam • Overland Park, KS, United States

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