Mortgage Default Processor (FL)

For nearly a century, our client has built its reputation on precision, deep expertise, forward-thinking solutions, and uncompromising quality in representing mortgage lenders and servicers in foreclosure, bankruptcy, evictions, and REO matters.

Joining this client means stepping into an established and rapidly growing legal organization where you will gain hands-on experience, learn from seasoned attorneys, and build a meaningful career in a specialized, high-demand legal discipline.

This is not just a job - it’s a pathway into a long-term legal career with opportunities to learn, grow, and advance as the firm continues expanding nationwide.

Position Overview
The Mortgage Default Processor provides administrative and processing support for the company and its clients across mortgage default and foreclosure-related activities. This role works directly with client representatives and the company's personnel to ensure assigned matters are processed accurately, timely, and in accordance with established procedures and client requirements.

The position will be based at the client's site in either Dallas, TX or Jacksonville, FL and will serve as a direct representative of our client in an operational environment.

This role may support activities involving foreclosure and bankruptcy, post-sale activities, and other default servicing functions. Responsibilities include reviewing and processing documentation, maintaining case information, monitoring deadlines, researching discrepancies, supporting quality and compliance requirements, and escalating issues as appropriate.

Key Responsibilities
Default Processing & Case Management

• Process assigned mortgage default, foreclosure, bankruptcy, and post-sale matters in accordance with established procedures and client requirements.
• Review, prepare, and maintain loan, case, property, and legal documentation and ensure accurate information is maintained in applicable systems.
• Monitor deadlines and work queues, gather required information, resolve outstanding items, and escalate discrepancies or issues as needed.

Research, Financial & Quality Processing

• Process high-volume documents, transactions, and account information, including payment histories, invoices, fees, taxes, and other financial or property-related information as applicable.
• Research loan, property, title, and account information to identify and resolve discrepancies and support assigned processing activities.
• Perform quality-control reviews and follow applicable client, investor, regulatory, privacy, and company requirements while identifying potential operational or financial risks.

Client & Team Support

• Work directly with client representatives and company personnel to obtain, verify, and clarify information and resolve outstanding requirements.
• Communicate professionally with clients, attorneys, vendors, and internal departments while providing timely updates and responding to routine requests.
• Collaborate with team members and other operational groups to ensure matters are processed accurately and efficiently and escalate issues requiring additional guidance.

Reporting, Training & Process Improvement

• Maintain accurate tracking of assigned work, case status, deadlines, transactions, and outstanding requirements and assist with reporting, audits, and special projects.
• Participate in training and develop working knowledge of mortgage default, foreclosure, bankruptcy, post-sale, and related servicing processes.
• Identify opportunities to improve accuracy, efficiency, and workflow and assist with process improvements, system changes, and other operational initiatives.

Required Skills & Qualifications

• High school diploma or equivalent.
• Strong attention to detail, organization, and ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication and interpersonal skills.
• Strong analytical and problem-solving abilities with the ability to identify discrepancies and escalate issues appropriately.
• Proficiency with Microsoft Office and computer-based systems, with the ability to learn new software, platforms, and processes.
• Ability to maintain confidentiality and work professionally in a high-volume, client-facing environment while following established procedures and requirements.

Preferred Qualifications

• Experience in mortgage servicing, banking, financial services, law firm, real estate, or administrative environments.
• Experience with foreclosure, bankruptcy, high-volume document processing, case management systems, or client portals.

Schedule

• Full-time
• Monday–Friday
• Standard 8-hour daytime schedule
• Position is performed on-site at a designated client location

Work Location
Dallas, TX or Jacksonville, FL – Client Site