Senior Cannabis Retail Patient Consultant

Senior Cannabis Retail Patient Consultant

Join The Botanist, part of Canopy USA, LLC

We’re building a stronger, more agile organization within Canopy USA, LLC — a leading, vertically integrated, multi-state cannabis operator. Following the December 2024 transition of Acreage Holdings to Canopy USA, we are consolidating operations across three powerhouse brands: Wana (edibles and beverages), Jetty (vape and concentrates), and Acreage (cultivation with Superflux flower and retail through The Botanist). This alignment unlocks efficiencies, cost savings, and growth across state-legal markets, with a focus on the Midwest and Northeast.

At The Botanist, you’ll be the face of our retail experience — guiding patients with knowledge, empathy, and precision.

A day in the life

You’ll open the doors to a clean, safe, and welcoming dispensary. As patients arrive or call in, you’ll greet them, schedule appointments, and manage intake and renewal steps. You’ll maintain compliant member records, answer questions about state regulations and our company, and help patients select the right products with clear guidance on safe dosing and use.

Behind the scenes, you’ll support cash handling and inventory counts with the Dispensary Manager, and you’ll flex across order fulfillment: preparing orders, entering product information, calling patients regarding product requests, and admitting patients when our Security Guard is assisting elsewhere. You’ll also liaise with local service providers as needed.

What you’ll bring

• High school diploma or equivalent; additional related post-secondary education (2 years) preferred
• 2+ years in fast-paced, client-facing work — hospitality or retail strongly preferred
• Comfort with retail technology: POS systems, Microsoft Word and Excel; general office equipment
• Customer-first communication skills on the phone and in person
• Calm, steady performance under pressure; adaptable and proactive multitasker
• Integrity, confidentiality, accuracy in cash handling and inventory control
• Clear written and verbal communication; strong planning, prioritization, and attention to detail
• Reliable team player with absolute honesty; familiarity with medical cannabis is a plus

Compensation: $18.50-$19/hr.

Schedule

• Five 8-hour shifts
• Night and weekend availability required
• Schedule subject to change based on business needs

Benefits

• Medical, dental, and vision insurance
• Paid parental leave
• 401(k)
• Paid Time Off
• Short- and long-term disability coverage
• Employee Assistance Program
• Company-paid life insurance with options to add supplemental coverage
• Spouse and child life and AD&D
• Pet insurance
• FSA and HSA options
• Benefits eligibility rules apply.

How we work

People come first here. We invest in learning, development, and growth, and we’re passionate about innovating in cannabis retail while upholding the highest standards of compliance and care. All employees are expected to embody our values and uphold our Code of Conduct.

Work environment and physical demands

Below is our formal statement of working conditions and accommodations.

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The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

· Must be able to work quickly but efficiently, while maintaining the integrity of the product.

· Light to moderate lifting of up to 50 lbs; heavier weights with assistance.

· Must be able to stand for prolonged periods of time.

· Must adhere to facility general hygiene requirements.

· Capacity to stay focused on the task at hand.

Background screening

As required by state regulations:

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· State mandated background check

E-Verify

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Equal Opportunity

The Botanist is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in The Botanist. If you need assistance with completing an online application due to a disability, please send a request to HRTeam@acreageholdings.com. Please be sure to include “Accommodation Request” in the subject line.

General notice

This description outlines the nature and level of work for this role and may not capture every duty or qualification. Responsibilities may evolve as business needs change.