Service Now Developer

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government.

BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

BTI is currently in search of a ServiceNow Developer to provide the following services in San Diego, CA:

• Key Responsibilities: Serve as technical and architectural leads, aligning platform capabilities with SWRMC's functional requirements.
• Perform hands-on development, scripting, and configuration on the platform leveraging Flow Designer, REST/SOAP Web Services, JavaScript, HTML, CSS, SSO, and Mid-Servers.
• Translate business needs into technical designs, architectural documentation, and agile user stories.
• Configure core ITSM modules and build custom application workflows on the App Engine.
• Map, migrate, validate, and convert legacy data tables and logic from SWRMC's legacy web portal (Oracle APEX) to the new platform's unified schema.

Government Progress Reporting:

• Conduct regular progress checks in accordance with the project's Plan of Action and Milestones (POAM) and report development, integration, and migration progress directly to government leads.
• Advise SWRMC stakeholders on leveraging out-of-the-box (OOTB) configurations versus customizations to protect platform upgradeability.
• Guide and train SWRMC’s future system administrators throughout the lifecycle of the engagement, delivering structured hands-on knowledge transfer and workshops to eliminate the internal staff knowledge deficit.
• Architect and integrate advanced platform capabilities, including AI offerings, search configurations, and automated processing tools.
• Lead agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint demos, and retrospectives. Provide process definition, re-engineering, and gap analysis for field service, facilities, and support workflows during stakeholder workshops.
• Ensure all code, configurations, and deliverables adhere to platform development best practices, conducting peer reviews to maintain high quality.

Key Qualifications & Experience:

• Minimum of 5 years of progressive IT experience, with at least 3 years focused on configuring, developing, and implementing solutions on the enterprise platform.
• Extensive scripting, web development, and API integration experience (including XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, SAML).
• Demonstrated ability to consult, influence, and provide thought leadership to stakeholders in solving complex business process or technical problems.
• Experience creating complex technical architectures comprising multiple integrated enterprise components.
• Strong understanding of federal data compliance and security standards, including PII and PHI protection.
• Knowledge of Field Service processes (e.g., work order management, auto-assignment, territory management, asset management, preventative maintenance).
• Active or eligible for a Top Secret (TS) Security Clearance, physical base access eligibility for Naval Base San Diego, and an approved SAAR-N on file.
• Strong interpersonal skills, customer-centric attitude, and the ability to work cohesively in a military environment. Powered by JazzHR