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GTN Technical Staffing
Sr Technical SupportGTN Technical Staffing • Dallas-Fort Worth, TX, US
Sr Technical Support

Sr Technical Support

GTN Technical Staffing • Dallas-Fort Worth, TX, US
3 days ago
Job type
  • Full-time
  • Quick Apply
Job description


Senior Workplace Systems Specialist




Your Role:

This hands-on role will provide onsite technical support across a complex, distributed organization. You will independently resolve escalated issues, support equipment and software deployments, monitor service health and help strengthen day-to-day support practices.




Daily Responsibilities

  • Troubleshoot workplace technology, application and connectivity issues through resolution.
  • Prepare, deploy, update and maintain employee technology using centralized administration tools.
  • Support user access, device safeguards and privacy-related configurations.
  • Monitor technology services and communicate maintenance or service interruptions.
  • Maintain useful support documentation and accurate incident records.
  • Coordinate technology rollouts and share technical knowledge with other support professionals.




Required Qualifications

  • Substantial, progressively responsible experience supporting technology in a business environment.
  • Strong knowledge of multi-platform endpoint support, workplace connectivity and user-access administration.
  • Experience managing incidents and requests within an established service-management process.
  • Ability to diagnose complex issues independently and coordinate appropriate escalation.
  • Clear communication skills with employees, executives and geographically distributed technical teams.
  • Relevant technical degree or equivalent professional experience and authorization to work in the United States.





Candidates must be available for occasional coverage outside standard business hours and able to handle and deploy common workplace technology equipment.




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Sr Technical Support • Dallas-Fort Worth, TX, US

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