Investment Relationship Officer

INVESTMENT RELATIONSHIP OFFICER Candidates hired on the east coast must be able to work west coast hours (11:00am-7:00pm PST)

WHAT IS THE OPPORTUNITY? Assist Financial Advisors by providing day to day client support and operational service on all RBC Securities Ivestment Advisory Program and client-directed accounts, to affluent individuals and their families within the Bank's Personal and Business Banking Group. Provide account maintenance and oversight and provide clients with accurate, timely and extensive information to ensure quality service and client retention. Cultivate and maintain on-going client relationships by introducing and cross selling other financial products and services. Must be able to communicate effectively and professionally with clients and Bank colleagues of all levels and in a variety of settings.

WHAT WILL YOU DO?

Investment Advisory Program Account Administration

• Open Investment Advisory Program accounts and work directly with clients, Financial Advisors, RBC Securities Investment Operations and City National Bank (CNB) Trust Operations to open, fund, and provide ongoing support and service.
• Ensure all CIP and KYC requirements are complete. Prepare all new account documents, account transfers (acats), DTC delivery of securities, money movements including cash disbursements and deposits, wires, IRA distributions, and contributions, and all regulatory correspondence.
• Review daily reporting (i.e., overdrafts, uninvested cash, fee maintenance, etc) and ensure reporting and coding updates when policy and procedures change.
• Prepare all required SEC 17AC3-4(books and records) documents, letters, and correspondence needed for Program accounts.
• Complete annual administrative reviews.
• Review quarterly performance reports, investment objectives, current suitability on file and the Investment Policy statement to assist Financial Advisors to meet SEC requirements for annual investment reviews.
• Prepare operational reports for RBC Securities Management to assist with the tracking and supervision of the Program accounts.
• Provide back-up support for client inquiries when Financial Advisors are unavailable and where knowledge of asset allocations and strategies is needed.
• Develop/Maintain strong working knowledge of IBS Insight, NFS,, SEI, CSS, Galaxy, Salesforce,, and other programs required for the day-to-day administration of client accounts.
• Interact with bank and RBC Securities personnel as needed and keep Financial Advisors apprised of significant client issues and potential problems.

RBC Securities Brokerage Account Administration

• Establish new accounts opened in RBC Securities on the NFS platform, CDARS, and 529Plans.
• Obtain all required CIP and KYC documentation for all accounts including personal, business (entity), fiduciary, and retirement accounts.
• Answer incoming operational and sales related phone calls for RBC Securities Brokerage Accounts. Operational calls include tax documents, trade settlements, asset transfers, asset servicing, and client account maintenance.
• Process money market transfers, fixed income, mutual fund, and equity trades and provide technical support for RBC Securities brokerage clients. Maintain appropriate knowledge of other Bank products and services, particularly those of Wealth Management.
• Has the ability analyze client needs, identify cross-sell opportunities and make appropriate referrals.
• Maintain a strong working knowledge of current economic and market events and their impact on various investment vehicles.
• Comply with and conform to all compliance and regulatory requirements of all regulatory authorities and of RBC Securities and the RBC Securities Advisory and Asset Allocation Products. Maintain a proactive commitment to established Bank programs, such as Customer First, Community Reinvestment Act (CRA), and Affirmative Action.

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Two to five years of Client Service or Operational experience at a Broker Dealer or in an investment management environment.
• FINRA Series 7 and 63 and 65 or 66

Additional Qualifications

• Bachelor's degree in Business, Finance, or related area or equivalent experience preferred.
• Two to five years of Client Service or Operational experience at a Broker Dealer.
• Knowledge of SEC and FINRA rules and regulations.
• Knowledge of National Financial Systems for brokerage accounts preferred.
• Knowledge of Equities, Mutual Funds, Fixed Income, IRA's, and 529 Plans preferred.
• Knowledge of CNS Investment program and products, asset allocation models and strategies.
• Thorough understanding of systems required for the opening and maintenance of Advisory accounts such as SEI, CSS, IBS Insight, Fasttax, OPR/IAV, Reports 2000, Advent and Infoshare. Knowledge of these systems allows the ongoing creation of ad hoc reports for multiple projects which arise any time there is a policy change or system implementation.
• Excellent verbal and written communications skills, particularly on the telephone.
• Excellent interpersonal skills to interact effectively with all levels of business.
• Ability to multi-task and perform with a high degree of accuracy in a fast-paced, dynamic environment with heavy workloads and high call volumes.

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.