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Startekk Inc
Software Test Analyst 5 - Salesforce/CRM Tester (Local to MI Only)Startekk Inc • Lansing, Michigan, United States
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Software Test Analyst 5 - Salesforce/CRM Tester (Local to MI Only)

Software Test Analyst 5 - Salesforce/CRM Tester (Local to MI Only)

Startekk Inc • Lansing, Michigan, United States
19 days ago
Job type
  • Full-time
Job description

Job Description

We are seeking an experienced Salesforce/CRM Tester to support testing activities for the Michigan Enterprise Contact Center team. The ideal candidate will have strong Salesforce QA/testing experience, particularly with Salesforce Service Cloud, Experience Cloud, Azure DevOps Test Suites, API testing, and test automation.

Responsibilities :

  • Work in an Agile environment and understand Agile methodologies.
  • Participate in vendor requirement sessions and understand customer requirements.
  • Create and maintain Test Plans, Test Suites, and test cases using Azure DevOps.
  • Develop test scripts based on requirements for new projects and enhancements.
  • Interpret requirements and user stories and translate them into effective test cases.
  • Collaborate with customers, vendors, developers, and project teams throughout the testing lifecycle.
  • Develop positive and negative test cases based on Salesforce application requirements.
  • Understand Salesforce technical environments, including Production and Sandbox environments.
  • Perform regression testing for new solutions and enhancements.
  • Test Salesforce Service Cloud and Experience Cloud functionality.
  • Perform API testing using REST API, SOAP API, and Bulk API.
  • Utilize tools such as Postman, SoapUI, or similar API testing tools.
  • Identify automation frameworks and recommend improvements.
  • Develop and maintain automated test scripts.
  • Collaborate with test engineers to implement automation within Continuous Integration environments.
  • Diagnose and resolve issues with existing automation scripts.
  • Document test results and defects and manage defects through resolution in Azure DevOps.
  • Ensure traceability between requirements, test scripts, test results, and defects.
  • Collaborate with development teams to ensure performance and scalability requirements are met.
  • Follow applicable security guidelines and standards throughout the application lifecycle.
  • Develop training and knowledge-transfer plans for transition to Maintenance & Operations.
  • Provide strong written and verbal communication and facilitate problem-solving activities.
  • Support full Salesforce lifecycle implementation and QA activities.


Qualifications

  • 6+ years of Salesforce QA/Testing experience
  • 4+ years of Salesforce Service Cloud experience
  • 4+ years of Azure DevOps Test Suite experience
  • Strong Salesforce testing experience with Service Cloud and Experience Cloud.
  • Strong understanding of Salesforce capabilities and limitations.
  • Experience with Salesforce Production and Sandbox environments.
  • Experience creating, maintaining, and executing test scripts.
  • Strong knowledge of QA/testing best practices.
  • Experience documenting, tracking, and managing defects in Azure DevOps.
  • Strong understanding of Salesforce objects and functionality, including:
    • Flows
    • Lightning
    • Apex
    • AppExchange packages

Preferred Qualifications

  • 4+ years of NICE CXone or other CCaaS testing experience
  • 1+ year of SQL experience
  • 1+ year of Selenium, test automation, or other automation tools
  • Experience working with State of Michigan or other government/public-sector processes and guidelines.
  • Experience with REST, SOAP, and Bulk API testing.
  • Experience with Postman, SoapUI, or similar tools.
  • Knowledge of Continuous Integration environments.
  • Strong communication, facilitation, analytical, and problem-solving skills.



Additional Information

Work Arrangement: Hybrid – Onsite Tuesday & Wednesday from Day 1
Local Candidates Only: Must reside within 90 miles of Lansing at the time of submission

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Software Test Analyst 5 - Salesforce/CRM Tester (Local to MI Only) • Lansing, Michigan, United States

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