Sales Engineer

Job Summary Before Contract:

• - Regularly contact/visit new and existing customers to discuss their needs/issues and explain how these needs/issues could be met by specific products and services. - Create strategies to solve customer’s needs/issues based on the experience of System Integration, Network Integration or Project Management. - Have meetings with our business partners, such as an application vendor, network/server vendor, or security vendor, to solve customer’s needs/issues. - Prepare solutions and presentations for purpose of presenting and explaining our products or services. - Emphasize product or service features based on an analysis of the customer’s needs/issues. - Give presentation and demonstration regarding our products or services to our customers directly in order to get our customers to understand our values. - Negotiate prices, terms of sales and/or service agreements.

After Contract:

• - Prepare sales documents to complete contract. - Coordinate projects for implementing application system/network infrastructure while working with our internal engineering team and external business partners. - Monitor and manage project schedules working with our internal engineering team and external business partners. - Assist in troubleshooting customer system issues working with our internal engineering teams and external business partners. - Maintain good relationships with customers and our business partners.

Essential Functions:

• - Collaboration skills with colleagues, customers, and business partners. - Strong will to improve his/her skills, experience new challenges and contribute to customer’s and society.

Business Skills:

• - Experience in B to B market as Sales. - Experience in System Integration and/or Project Management. - Good project management skills. - Ability to communicate effectively and proactively with customers. - Identify customers' business challenges and propose effective solutions based on our portfolio services. - Work effectively in a team-oriented environment. - Research system issues collaborating with other departments and resolve it.

Preferred Experience:

• - Marketing experience, including the development of sales strategies. - Project Manager experience, including communicating with all stakeholders to complete projects. - More than 5 years of experience as a Sales representative and/or Sales Engineer and/or Project Manager, with direct customer-facing experience in identifying customer needs and business challenges.

Nature/type of contacts this position requires:

• Within : Sales Support team, Engineer team, Application Engineer team, Procurement team Outside : Customers and Business Partners who provide their solution with us to solve customer’s business issues with us.

Other:

• - Maintain customer records using automated systems. - Have a meeting with a supervisor in a timely manner to report daily sales activities. - Research and investigate with colleagues to find new markets and new customers.

Language Requirements:

• - Japanese (Business Proficiency), English (Business Proficiency) Salary: $80,000 per year Benefits · Medical, Dental and Vision Coverage · Basic Life Insurance and AD&D · Short-Term and Long-Term Disability Insurance · Flexible Spending Account (FSA) · 401(k) with company match · Paid Time Off (PTO): Vacation, sick, and floating holidays; plus 13 paid holidays · Tuition Reimbursement Program · Employee Assistance Program (EAP) · Wellbeing Solutions Program KDDI America, headquartered in New York, is the US presence of Japan's KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services.
• KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals.
• We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries.
• Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition.
• We provide Ethernet network uptimes of more than 99.999% between regions and guaranteed high performance no matter where.

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