Talent.com
Expedia Group
Director, TechnologyExpedia Group • Seattle, WA, United States
No longer accepting applications
Director, Technology

Director, Technology

Expedia Group • Seattle, WA, United States
15 days ago
Job type
  • Full-time
Job description

Director, Global IT Support Operations (eIT CorpIT Services)

This role sits within Expedia Group's InfoSec and IT organization, in the CorpIT Services Support Teams group. This team keeps every corporate employee and every EG office worldwide productive running our 24/7 global service desk, on-the-ground IT support across offices in the Americas, EMEA and APAC, high-availability support for executives and company events, and the corporate server rooms that keep our offices connected.

Make an impact!

The Director, Global IT Support Operations leads Expedia Group's CorpIT Services Support Teams the Global Service Desk, Global Field Services, Premise Management, and Tier 3 Operations a combined employee and vendor workforce supporting employees across dozens of offices worldwide. You'll own the strategy, budget and vendor partnerships behind how every EG employee gets IT help, and you'll lead the modernization of how we deliver that support: less manual effort, smarter tooling, and a noticeably better experience for the people we support.

In this role, you will:

  • Set the strategy and roadmap for global IT support help desk, field services, executive/event support, and server room operations aligned to EG's technology and employee-experience priorities.
  • Lead and develop a distributed team of people leaders and technicians, plus long-term vendor partners, across multiple regions and time zones.
  • Own service levels and continuously improve them: first contact resolution, response and resolution time, satisfaction, and cost per ticket.
  • Drive continuous improvement of tools, automation and self-service to reduce manual and repetitive work and free your team to focus on higher-value support.
  • Manage vendor contracts and staffing models to balance cost, quality and flexibility as the business scales.
  • Partner cross-functionally with InfoSec, network, workplace and business teams to support office changes, executive events, and company-wide moments.

Experience and Qualifications

  • You have a bachelor's degree in Information Technology, Computer Science or a related technical field; or equivalent related professional experience.
  • You have 8+ years leading IT support, service desk or IT operations teams, including 3+ years leading people leaders within a multi-region, hybrid employee/vendor organization.
  • You have experience managing outsourced or vendor-delivered support models, including statements of work, staffing ratios and vendor performance.
  • You have a track record of using automation, self-service and process redesign to reduce manual effort while improving the employee support experience.
  • You are comfortable working with data setting and managing to service levels and building the case for tooling investment.
  • Preferred: you have supported executive or board-level events and/or physical infrastructure operations such as data center or server room lifecycle management.

The total cash range for this position in Seattle is $201,000.00 to $281,500.00. Employees in this role have the potential to increase their pay up to $321,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Create a job alert for this search

Director, Technology • Seattle, WA, United States

Similar jobs

Technology Solutions Manager

YochanaBellevue, WA, United States
Full-time

Jira, SharePoint, Project Management, Delivery management, Large Integration Project TDM experience, Integration and MW dev background preferred.Need Technical Delivery Manager for a large IT trans... Show more

 • Promoted

Director of Engineering

TLNT & Spin HireSeattle, WA, United States
Full-time +1

Join a pioneering health technology company dedicated to transforming how people manage their well-being through AI-driven solutions.With a mission to make healthcare more accessible, proactive, an... Show more

 • Promoted

Director of Digital Accessibility

University Of WashingtonSeattle, WA, United States
Full-time +1

Director Of Digital Accessibility.UW Information Technology (UW-IT) has an outstanding opportunity for Director of Digital Accessibility to join their team.Reporting to Associate Vice President and... Show more

 • Promoted

Director of Technology Support Services

Government JobsBellevue, WA, United States
Full-time

Director Of Technology Support Services.Salary: See Position Description.Location: 3000 Landerholm Circle Southeast, Bellevue, WA.The Director of Technology Support Services (TSS) oversees the oper... Show more

 • Promoted

Director of AI Innovation

United ITBellevue, WA, United States
Full-time

Leadership & People Management:.Lead, mentor, and scale a team of Technical Project Managers across multiple initiatives.Set delivery standards, governance frameworks, and best practices for progra... Show more

 • Promoted

Information Technology - Senior Director/Director Engineering, Retail Technology

Aritzia LPSeattle, WA, United States
Full-time

Senior Director/Director, Engineering For Retail Technology.Aritzia is growing, and our Retail Technology team is growing with it.This is a unique opportunity to lead the engineering engine powerin... Show more

 • Promoted

Senior Director, Operational Technology Practice Lead

TRC Companies, Inc.Seattle, WA, United States
Full-time +1

Senior Director, Operational Technology Practice Lead.TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector.Together, TR... Show more

 • Promoted

Executive Director, TechSP - Cyber

JPMorgan ChaseSeattle, WA, United States
Full-time

Our Global Technology (GT) group is a world-class technology team employing an innovative, disciplined and business focused approach to develop a wide variety of high-quality products and solutions... Show more

 • Promoted

Senior Director, IT Business Solutions

Fred Hutchinson Cancer CenterSeattle, WA, United States
Full-time

Senior Director, It Business Solutions.Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and inf... Show more

 • Promoted

Senior Director, Amazon & Marketplace Growth (Health & Wellness CPG)

New Day Executive SearchBellevue, WA, United States
Full-time

Director of Amazon & Marketplace Growth.A fast-growing consumer health and wellness company with a strong presence on Amazon and major e-commerce platforms.Driven by a commitment to quality and cus... Show more

 • Promoted • New!

Director of Product Management - Quantum Cloud

IonQBothell, WA, United States
Full-time

Director Of Product Management - Quantum Cloud.Bothell, Washington, United States.NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions... Show more

 • Promoted

Director of Product Management, Consumer

MolocoSeattle, WA, United States
Full-time

Director of Product Management, Consumer.Moloco builds some of the most powerful AI advertising solutions in the world.Our nameshort for "machine learning company"reflects our core mission: democra... Show more

 • Promoted

Director, Technology Business Operations

PitchBookSeattle, WA, United States
Full-time

At PitchBook, a Morningstar company, we are always looking forward.We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone.We're deeply collaborative and thrive o... Show more

 • Promoted

Director of Software Development

AmazonSeattle, WA, United States
Full-time

Director Of Software Development.Amazon Web Services is seeking a Director of Software Development to lead a team across North America and Europe building systems for cooling, power, telemetry and ... Show more

 • Promoted

Senior Director, Enterprise Applications

AxonSeattle, WA, United States
Full-time

Senior Director, Enterprise Applications.Boston, Massachusetts, United States.At Axon, we're on a mission to Protect Life.We're explorers, pursuing society's most critical safety and justice issues... Show more

 • Promoted

BES Business Group Technology Director

HDRBellevue, WA, United States
Full-time +1

BES Business Group Technology Director.At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowere... Show more

 • Promoted

Technology Strategy Manager

DeloitteSeattle, WA, United States
Full-time

Deloitte is committed to providing reasonable accommodations for people with disabilities.If you require a reasonable accommodation to participate in the recruiting process, please direct your inqu... Show more

 • Promoted

Director of Advancement

Africatown Community Land TrustSeattle, WA, United States
Full-time

Africatown Community Land Trust (ACLT) seeks a dynamic and mission-driven Director of Advancement to lead and integrate philanthropy, marketing and communications, and community programming under a... Show more

 • Promoted

Director of Product Engineering

Romac IndustriesBothell, WA, United States
Full-time

Director Of Product Engineering.Join Romac as our Director of Product Engineering, a newly created leadership role driven by continued company growth.In this role, you'll lead a multidisciplinary t... Show more

 • Promoted

Sr. Director, AI Infrastructure

CoupangSeattle, WA, United States
Full-time

Consent to the Processing of Personal Information.Please find the list of the Coupang affiliates and subsidiary companies at the bottom of the Privacy Policy. Show more