Operations Manager - Transportation

Operations Manager - Transportation

Rancho Cucamonga Facility

Chedraui USA is searching for an experienced Operations Manager - Transportation for our facility located at 12430 4th St. Rancho Cucamonga, CA 91730.

At Chedraui USA, we're dedicated to nourishing communities through our shared love of food, family and tradition. Our mission is to provide customers with an exceptional shopping experience with the freshest selection available across all our retail banners, and our people are at the heart of what we do.

With a rich history originating in Mexico in 1921, Chedraui USA was formed in 2021 following the renaming of Bodega Latina Corporation, the U.S. subsidiary of Grupo Comercial Chedraui. Today, the company serves as the fourth largest grocery retailer in California with sales of $8 billion annually, operating more than 370 stores across five states in the western U.S. under three store banners: El Super, Fiesta Mart and Smart & Final.

We are made stronger by our family of more than 24,000 associates, who proudly serve in our stores, warehouses and corporate offices. Our team is continually looking for talented individuals to bring our mission to life. Your success starts here!

Summary

The Transportation Operations Manager is responsible for supervising the day-to-day dispatch and delivery operation supporting a multi-temperature grocery distribution center. This role manages transportation associates and dispatch execution, coordinates third-party carrier performance, oversees yard and equipment activity through the Yard Management System (YMS), and monitors routes and deliveries through Omnitracs and other transportation systems. The position is accountable for safe, accurate, and timely execution; reliable transportation data; effective customer and carrier communication; and consistent On-Time Delivery performance. The facility supports day and/or night, weekend, and holiday shifts.

Essential Duties and Responsibilities

Dispatch and Delivery Operations:

• Supervise and coordinate daily dispatch operations for chill, frozen, dry, and other assigned grocery delivery activity.
• Ensure loads are dispatched in alignment with planned warehouse dispatch times, carrier dispatch times, customer delivery windows, and route requirements.
• Monitor drivers and routes throughout the shift, identify loads at risk of late delivery, and coordinate timely recovery actions with carriers, drivers, stores, and internal partners.
• Validate delivery exceptions, late deliveries, arrival and departure times, and reason codes before On-Time Delivery reporting is finalized.
• Ensure dispatch associates maintain accurate load status, route notes, delivery exceptions, and customer communication in applicable systems.
• Coordinate with Routing, Warehouse Operations, Customer Service, Store Operations, and carriers to resolve service disruptions and protect customer delivery commitments
• Maintain clear shift handoffs and communicate outstanding loads, rollovers, equipment constraints, service risks, and unresolved issues to appropriate stakeholders.

Yard and Equipment Management:

• Oversee daily yard and trailer activity using YMS, including trailer location, status, availability, dock assignments, and equipment movements.
• Ensure required yard checks and spot checks are completed, discrepancies are corrected promptly, and YMS data accurately reflects physical yard conditions.
• Monitor trailer and equipment availability against daily and upcoming dispatch requirements and escalate shortages, overages, out-of-service equipment, or other constraints.
• Coordinate with yard spotters, warehouse teams, carriers, maintenance providers, and other partners to support safe and timely trailer movement and equipment readiness.
• Reinforce trailer safety requirements, including proper chocking, equipment condition reporting, and escalation of unsafe or non-serviceable equipment.

Third-Party Carrier Management:

• Manage daily execution of third-party carriers and serve as an operational point of contact for dispatch, equipment, driver, service, and delivery issues.
• Confirm carriers have appropriate driver and equipment coverage to meet scheduled dispatch and customer delivery requirements.
• Monitor carrier On-Time Delivery and service performance, address recurring failures, and follow up on corrective actions and countermeasures.
• Ensure carriers communicate driver delays, receiving issues, breakdowns, hours-of-service concerns, and other service risks early enough to support recovery.
• Reinforce customer-specific delivery expectations with carrier partners, including assisted delivery/offloading requirements and other store delivery procedures.
• Escalate unresolved carrier performance or service issues to transportation leadership as appropriate.

Team Leadership and Staff Scheduling:

• Lead, supervise, and motivate transportation dispatch associates and other assigned transportation staff.
• With respect to associates in assigned areas, either directly or through independent recommendation: hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, discipline, responsibly direct associates, and/or adjust associate complaints.
• Prepare and maintain staff schedules and adjust coverage based on delivery volume, operational needs, absences, weekends, holidays, and business requirements.
• Provide coaching, training, performance feedback, and follow-up to ensure consistent execution of dispatch, delivery monitoring, customer service, safety, and system procedures.
• Ensure associates are trained on current SOPs, systems, customer requirements, and operational changes, with required training documentation maintained.

Transportation Systems and Data Integrity:

• Use Omnitracs to monitor driver location, route progress, geofence arrivals and departures, delivery status, and exceptions; investigate and correct inaccurate or missing information when appropriate
• Use YMS to manage yard visibility, trailer status, equipment location, and dock activity, and ensure system information is validated against actual yard conditions.
• Maintain accurate transportation data and reporting by verifying system entries, delivery timestamps, exception codes, equipment status, and other operational information.
• Escalate recurring system, integration, geofencing, or data-quality issues and work with internal support teams and service providers toward resolution.
• Use Microsoft Office and transportation reports to communicate operational status, track performance, and support management review.

Customer Service and Communication:

• Provide timely communication to stores, Store Operations, Customer Service, and other stakeholders regarding delivery ETAs, delays, service disruptions, and recovery plans.
• Respond to transportation-related store concerns, calls, and emails; investigate delivery issues and coordinate resolution with the responsible carrier or internal team.
• Ensure drivers and carriers escalate receiving delays promptly so Transportation can assist with store contact and delivery recovery.
• Maintain professional, accurate, and solution-oriented communication with customers, carriers, drivers, and internal business partners.

Safety, Compliance, and Performance Improvement:

• Promote and enforce safe transportation and yard practices and ensure compliance with applicable company policies, procedures, and transportation requirements.
• Monitor hours-of-service and other driver-related operational constraints when they may affect safe and on-time execution, and coordinate appropriate recovery plans with carrier partners.
• Identify recurring dispatch, delivery, yard, equipment, carrier, or data issues and recommend practical process improvements.
• Monitor operational KPIs such as On-Time Delivery, dispatch timeliness, late-delivery causes, equipment availability, and carrier performance; use results to drive corrective action.
• Participate in carrier service and performance reviews and provide operational data, findings, and follow-up on assigned countermeasures.
• Partner with Distribution Center Operations to support the timely flow of merchandise from loading through final store delivery.

Education/Training/Experience

• Bachelor's degree in supply chain management, logistics, business administration, or a related field preferred; equivalent transportation or distribution experience may be considered.
• Three to five years of transportation, dispatch, delivery, logistics, or distribution experience, including experience supervising employees or leading a dispatch operation.
• Experience managing third-party carriers and multi-stop store delivery operations preferred; grocery, retail, chill, frozen, or multi-temperature distribution experience strongly preferred.
• Working experience with transportation technology such as Omnitracs, TMS, YMS, telematics, route monitoring, or comparable systems preferred.

Skills:

• Strong leadership, coaching, communication, and customer service skills.
• Ability to manage a fast-paced dispatch operation and make timely decisions while balancing safety, service, cost, and operational priorities.
• Knowledge of dispatch, route execution, yard and trailer management, carrier management, delivery windows, and transportation exception handling.
• Ability to interpret transportation data, identify trends, validate exceptions, and use KPIs to drive performance improvement.
• Effective problem-solving, organization,