Kelly is seeking a detail-oriented Branch Coordinator / Administrative Assistant to serve as the primary point of contact for patients and healthcare providers. This position plays a vital role in supporting patient care operations through order management, insurance verification, scheduling coordination, and exceptional customer service. If you thrive in a fast-paced office environment, enjoy being organized, and take pride in supporting others, this opportunity is for you.
Customer Support Serve as the first point of contact for in-person visitors and high-volume inbound calls Provide professional, patient-focused service to patients and healthcare providers
Order & Data Management Create and manage patient orders within company systems Accurately input data and monitor incoming faxes Ensure documentation is complete and compliant
Insurance & Billing Support Verify insurance eligibility and obtain equipment authorizations Collect required documentation for billing purposes Maintain accurate billing records and process payments as needed
Scheduling & Coordination Schedule equipment deliveries and pickups Coordinate closely with clinical teams to ensure timely service
Record Management Maintain organized, up-to-date patient files Assist with audit documentation and compliance requirements
Qualifications High School Diploma or equivalent required Minimum 2 years of related experience in customer service, medical office, or administrative setting Strong verbal and written communication skills Proficient in Microsoft Office Comfortable handling multi-line phone systems Highly organized, detail-oriented, and able to multitask
This is a great opportunity to join Kelly and make a meaningful impact in a role that supports both patients and healthcare operations.
Administrative Assistant • Hanover Park, IL, United States
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