Director, Implementation Project Management

Job Description:

• Build OpenLoop’s implementation PMO from the ground up, including playbooks, stage gates, templates, risk and change controls, escalation paths and closure standards
• Run the implementation portfolio across every active customer launch, managing status, sequencing, dependencies, committed dates and project manager assignments
• Identify schedule and capacity conflicts and recommend staffing, sequencing or trade-offs to leadership
• Select and launch the project management platform and design workflows that drive adoption and establish a source of truth
• Build customer, operating and executive reporting on implementation progress and business exposure
• Lead project management for OpenLoop’s largest strategic implementations, owning integrated plans, critical paths, scope, governance and difficult customer conversations
• Hire and develop four Technical Project Managers
• Orchestrate readiness across Sales, Solutions Engineering, Technical Implementation and customers from pre-signature requirements through UAT, sign-off and handoff
• Partner with the Director of Technical Implementation on engineering capacity, staffing and sequencing decisions
• Define and use the implementation scorecard to improve time to go-live, milestone attainment, schedule predictability, scope control and project manager capacity
• Perform other duties as assigned

Requirements:

• Bachelor’s degree or equivalent experience
• 8+ years in program or project management, implementation or delivery in B2B software or services
• 3+ years managing project managers
• Experience designing and rolling out a PMO or delivery framework with real technical dependencies
• Experience owning portfolio-level resource assignment and defending capacity and sequencing trade-offs to leadership
• Experience selecting and implementing a project management tool, including migrating in-flight work and driving adoption
• Technical project management fluency in integrations and APIs, SSO and identity, environments, data flows, UAT and QA coordination
• Executive-level client-facing experience, including chairing steering committees and delivering unwelcome messages clearly
• Experience hiring, developing and performance-managing project managers
• Preferred: Healthcare, digital health, virtual care or regulated-industry background
• Preferred: Experience coordinating clinical, pharmacy, lab, credentialing, licensing or multi-state operational dependencies
• Preferred: Professional-services or client-delivery experience with separation between project managers and technical implementers
• Preferred: Experience building or operating tiered delivery models
• Preferred: PMP, PgMP or equivalent training

Benefits:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance
• Pet insurance
• Flat organizational structure
• Autonomy, competence and belonging-oriented company culture