Junior Implementation Manager - US

Junior Implementation Manager

inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!

About the Role

We are seeking a talented and motivated Junior Implementation Manager to join our team. In this role, you will be responsible for supporting the onboarding of new MSP partners, organising webinars and classroom training sessions, and maintain valuable documentation. The ideal candidate will have a strong background in managing project timelines and ensuring high levels of client satisfaction. The successful candidate will be a proactive communicator, detail-oriented, and keen to develop their skills and experience in technology implementation. If this sound like you, we'd love to hear from you.

What You'll Be Doing

• Webinars: Plan, book and co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
• Classroom sessions: Organise, plan and support client facing classroom training sessions and assist the implementation team with delivery of sessions.
• Implementation: Support the delivery of multiple implementation sessions, managing the project and client communications.
• Documentation: Proactively updating and creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
• Learning Management System (LMS): Support in maintaining the customer facing LMS platform, keeping content current and accessible for partners.
• Technical Expertise: Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900. May also help from time to time on the Product Support team with client tickets.
• Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
• Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion.
• Process Improvement: Help drive improvements to onboarding processes and the overall client experience.

What We Can Offer You

Steep Learning Curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you'll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it's safe to make mistakes, try new things, and improve.

Real Impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.

Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the "why" we make decisions and allows you to effectively make your own. We won't pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.

A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you'll be surrounded with exceptional people that are always happy to help.

Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.

Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.

Skills We Need for This Role

• Some experience as an Implementation Manager or project management would be advantageous
• Strong project management and client communication skills
• Previous experience in general administration is essential
• High levels of organisation. Able to organise and plan busy implementation schedules
• Proactive approach to problem-solving and continuous improvement
• Experience contributing to video and educational content would be valuable
• Strong ability to maintain technical documentation and process
• Ability to thrive in a fast-paced, collaborative environment
• Self-starter with the ability to make an impact quickly and drive self-accountability
• Ability to meet deadlines, and maintain high attention to detail
• Technical expertiseparticularly within the Microsoft stackis preferred but not required

inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.