Experienced Veterinary Receptionist

Veterinary Receptionist (CSR)

Join a growing, privately owned veterinary practice where great medicine starts with great people. Berkeley Animal Hospital opened its doors in June 2023, and we've been growing quickly ever since. We're a newly constructed, privately owned general practice in Berkeley looking for an experienced Veterinary Receptionist (CSR) to join our team. We're looking for someone who genuinely enjoys helping people and animals, takes pride in doing things the right way, and wants to be part of a thoughtful, collaborative team.

What We're Looking For:

You're someone who:

• Has at least 1 year of experience working as a CSR in a veterinary hospital.
• Is passionate about veterinary medicine and animal well-being.
• Brings warmth, professionalism, and empathy to every client interaction.
• Believes in ethical, respectful, and thoughtful patient care.
• Communicates openly and is comfortable giving constructive feedback to management.
• Values a positive workplace and contributes to a culture built on teamwork rather than gossip.
• Is organized, dependable, detail-oriented, and able to stay calm when things get busy.
• Is interested in learning more about Fear Free techniques or bringing your existing Fear Free experience to our practice.
• Bilingual or multilingual communication skills are a plus, but not required. We appreciate team members who can help make veterinary care more accessible and welcoming to a diverse community.

What You'll Do:

As a CSR, you'll be one of the first faces our clients see and an important part of creating a positive experience for both pets and their people. Your day-to-day responsibilities will include:

• Welcoming clients and their pets with a friendly, compassionate approach.
• Answering phone calls, text messages, and emails.
• Scheduling and coordinating appointments.
• Checking clients and patients in and out.
• Processing payments and handling basic financial transactions.
• Maintaining accurate documentation of client communications as required by law.
• Providing basic information about veterinary services and products.
• Supporting veterinarians and veterinary technicians with administrative tasks.
• Keeping the front desk and reception area clean, organized, and welcoming.
• Using multiple digital platforms, including Windows, Gmail, and Google Drive.
• Working in Neo, our cloud-based practice management system. If you haven't used Neo before, we'll train you!

What You Bring:

• Minimum 1 year of veterinary CSR experience.
• High school diploma/GED, or equivalent education and experience.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to multitask and prioritize in a fast-paced veterinary environment.
• Professional, dependable, and team-oriented attitude.
• Comfort working with computers and multiple digital platforms.
• Flexibility to work some weekends.

Why Berkeley Animal Hospital?

We're a young and growing practice with the opportunity to help shape the culture and client experience as we continue to grow. If you're looking for a veterinary hospital where your voice matters, teamwork is valued, and excellent patient and client care are taken seriously, we'd love to hear from you. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you're an experienced veterinary CSR who loves people, loves animals, and takes pride in creating an exceptional client experience, we encourage you to apply.

Physical Requirements:

The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the ability to regularly stand, walk, use hands to handle objects, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, sit, talk, and hear. The employee must frequently lift and/or move up to 5075 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Details:

• Job Types: Full-time.
• Pay: $22 to $27 Hourly, based on experience.
• Benefits:
  • 401(k).
  • Health + Dental Insurance.
  • Employee discount.
  • PTO.

About Berkeley Animal Hospital:

We are a privately owned small animal clinic (general practice care). We have a 3000 square foot facility with 5 exam rooms, a large treatment area, a dental suite, a surgery suite, and free warming cages. We offer acupuncture and have on-call specialists who include internal medicine, cardiology, and surgery.