Technology Strategy & Operations Lead (Hybrid position in Irving, TX or Charlotte, NC)

Technology Strategy & Operations Lead (Hybrid position in Irving, TX or Charlotte, NC)

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technology Strategy & Operations Lead (Hybrid position in Irving, TX or Charlotte, NC) to join our team in Irving, Texas (US-TX), United States (US). Please Note: This hybrid role requires onsite client support 2-3 days weekly in either Irving, TX or Charlotte, NC. Candidates must be located within commuting distance of one of these offices.

About this role: We are seeking a lead infrastructure engineer to support the Strategic Technology Planning (STP) organization by assessing, improving, and modernizing the processes, tools, and execution models used to deliver value across Core Infrastructure Services (CIS). Working in close partnership with the senior CIS Technical Strategy role, this position focuses on operational efficiency, automation, and data-driven execution. The role serves as a key enabler for CIS leadership by transforming manual, fragmented work into streamlined, automated, and insight-driven workflows.

In this role, you will:

• Assess current processes and tooling within the Strategic Technology Planning (STP) organization, with emphasis on risk and compliance workflows, control automation, and priority problem solving for CIS leadership.
• Identify inefficiencies, manual effort, and wasted work across STP processes and translate findings into actionable improvement opportunities.
• Build and maintain a strategic execution roadmap focused on automating processes and eliminating non-value-added work.
• Leverage enterprise tools such as Power BI, Tableau, Confluence, and Jira to design more efficient, transparent, and scalable ways of executing work within the STP organization.
• Partner closely with other CIS staff to ensure execution roadmaps align with overall CIS technical strategy and priorities.
• Provide operational and analytical support for both ongoing initiatives and ad-hoc requests in support of the STP executive leader and their directs.
• Contribute to executive-ready insights, dashboards, and presentations that clearly communicate progress, risks, and opportunities.
• Demonstrate consistent delivery excellence, including the ability to meet short turnaround timelines.
• Operate effectively in a collaborative model alongside senior technical and strategy leaders.
• Show strong organizational skills, attention to detail, and ownership mindset.
• Approach challenges with continuous improvement and problem-solving orientation.
• In-office collaboration with Core Infrastructure Services (CIS) directors and executive leadership.
• Virtual presentations and consultative engagement as requested by the STP executive leader or their directs.
• Regular interaction with senior stakeholders to provide visibility into execution progress, risks, and value realization.
• Take full accountability own the outcome, not just the task. Take the extra step to identify obstacles, manage risks, escalate issues, make connections, and bridge gaps.

Required Qualifications:

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years technical acumen in enterprise infrastructure functionality, tools, and operational processes within a financial services environment.
• 3+ years experience using enterprise execution and collaboration platforms (e.g., Jira, Confluence, Power BI, Tableau).
• 3+ years experience using Tableau, including self-managed extract, transform, and load (ETL) processes and data modeling.
• 5+ years experience translating data into actionable insights and solution-oriented recommendations.

Desired Qualifications:

• Experience working in a Strategic Technology Planning, PMO, or operational excellence function.
• Background in automation, workflow optimization, or control/process modernization initiatives.
• Familiarity with risk, compliance, and governance processes in large enterprise environments.
• Experience supporting executive-level decision making through data visualization and structured analysis.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role will depend on the location of the successful candidate. For candidates in either of these locations, the starting pay range is $117,600- $156,800k. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.