Associate l, Process Associate - Omaha, NE

Electronic Payments Team Analyst

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

This position analyzes and assists in maintaining and enhancing the various processes supporting the Electronic Payments Team. Serve as a subject matter expert for various processes within the Electronic Payment workstream. Coordinate and complete projects that range from process changes, system enhancements, compliance activities, audits, and procedure updates to support the changing needs of the department and the team.

About This Role:

Process & Procedures: Responsible for documenting and maintaining processes, procedures, workflow diagrams within central repository. Assist in the development, testing, and implementation of quality controls, process controls.

Projects: Leads tactical continuous improvement initiatives based on frontline operational knowledge. Collaborates with the team to Identify, prioritize, and implement process enhancements that improve efficiency and employee and customer experiences. Partners with the Business Process Analyst on enterprise-level strategic initiatives.

Production: Maintain active proficiency in electronic payment processing to ensure documentation reflects operational reality and improvement recommendations are practical and implementable.

Risk and Compliance: Key contributor to the following department functions:

System Expertise: Develop and maintain knowledge of system/application capabilities to help provide operational support, continued development and training of new and existing team members/users and effective customer relations.

Establish effective working relationships with partners: (CTS, FNIT, Product, Audit, FNO Risk, and Compliance, Financial Crimes, etc.) within the organization to ensure excellent information flow and feedback on process, policy, and product changes that will affect our ability to deliver.

The Ideal Candidate for This Role:

Required:

Bachelor's degree in business-related field or 3+ years 3-5 years of production processing experience with demonstrated process improvement results

Experience maintaining process documentation and ensuring version control

Ability to monitor process performance metrics and identify improvement opportunities

Strong analytical skills for root cause analysis and problem-solving

Excellent written and verbal communication skills for training staff and coordinating with stakeholders

Ability to facilitate cross-functional meetings and process improvement sessions

Proven track record of building professional working relationships across departments

Demonstrated ability to escalate issues appropriately and follow escalation protocols

Experience with process mapping tools and workflow documentation

General knowledge of banking regulations and compliance requirements

Project management experience with ability to manage multiple competing priorities

Strong attention to detail for maintaining accurate controls documentation alignment

Desired:

Experience with business process management platforms or process improvement methodologies

Familiarity with process mining, analytics, or business intelligence tools

Experience implementing continuous improvements

Knowledge of control frameworks and risk management practices

Experience with electronic payments processing or related banking operations

Understanding of audit requirements and compliance testing procedures

Compensation range (base pay): $47,613.00-$78,560.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.