Returns Processing Representative

Position Summary

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Records and tracks returned products and product problems to aid in improving product quality; tracks what comes in, where it is in the system, and when it is discarded or repaired and ready to resell

Position Responsibilities:

• Checks for and verifies warranties, and prepares required paperwork for refunds.

• Facilitates moving returned product through the system, with the goal of reselling products that can be refurbished.

• Processes product returns from customers.

• Interacts with customers, receives information about faulty products, and gives customers assigned RMA (Return Merchandise Authorization) numbers.

• Opens, spot checks, inspects, and tests customer and vendor returns of RMA products.

• Receives, sorts, and stages returns, and logs data about returns into the system.

Specific Knowledge, Skills or Abilities Required:

• Multi-tasker and handles pressure well

• Ability to solve complex problems

• Strong interpersonal skills

• Meticulous attention to detail

Position Qualifications:

Education:

• HS diploma or equivalent

Experience:

• 2+ years of relevant customer service experience required

Work Environment and Physical Requirements:

• Constant physical activity; standing, walking, reaching, grasping, climbing, balancing, stooping, kneeling, crouching, pushing, pulling, lifting, and repetitive motion for an 8-hour up to a 12-hour shift.

• Visual acuity

• Ability to lift and move up to 50 lbs. unassisted.

• Ability to work in a non-climate-controlled environment.

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Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

Compensation Range

$18.31 - $24.56

The compensation range for this position is specific to the locations listed below and is the range Fox reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.