Account Resolution Supervisor

Account Resolution Supervisor

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers' project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Primary Purpose

The Account Resolution Supervisor leads a team of Account Resolution Specialists focused on collecting payment for rentals and services. This role reports to and supports the Account Resolution Manager in executing broader strategies to get paid, improve key performance indicators (KPIs), and report results. With laser focus on our company's top five prioritiesSafety, Sell New Business, Deliver Excellent Service, Bill Accurately, and Get Paidthis leader ensures daily operations are aligned to drive cash collection, reduce delinquency, and support business growth.

Essential Functions

Team Leadership & Development

• Supervise, coach, and support a team of Account Resolution Specialists (AR collections).
• Ensure equitable workload distribution and operational efficiency.
• Set and reinforce SMART goals aligned to the business and AR strategy.
• Conduct timely, fair, and constructive performance assessments.
• Provide mentoring and support team member growth and development.

AR Performance Management

• Support the Account Resolution Manager in driving strategy to reduce AR, improve DSO, and achieve KPI targets.
• Prioritize top accounts and direct resolution efforts to maximize cash flow.
• Track and improve performance in key areas including:
  • Delinquency
  • Aged AR
  • DSO
  • AR as a % of revenue
  • Auto-pay conversion
  • Elimination of payment blockers
• Monitor to-do list activity, analyze trends, and coach team members accordingly.

Operational Oversight

• Manage scheduling, timecard approval, and attendance records.
• Execute and document performance improvement plans when needed.
• Partner with HR to manage performance issues and deliver corrective actions as appropriate.
• Maintain compliance with HR policies and confidentiality requirements.
• Refine and document collection and dispute processes to drive efficiency and consistency.

Cross-Functional Collaboration & Dispute Resolution

• Lead and support resolution of billing disputes to ensure accounts can be billed accurately and paid timely.
• Collaborate with Sales, Operations, and Customer Support to eliminate barriers to payment.
• Build strong relationships with internal stakeholders to improve the customer experience and cash outcomes.

Culture & Team Environment

• Create and maintain a culture of safety, professionalism, accountability, and teamwork.
• Champion a collaborative approach to support shared services and enterprise-wide priorities.
• Recognize and reward team performance and contributions to company goals.

Other Duties

• Perform other duties and projects as assigned in support of department and company objectives.

Qualifications

Strong understanding of the Company's equipment, products and services; strong oral and written communication skills Excellent planning, organizational, analytical and decision making skills PC proficiency Well-developed clerical and accounting skills. Physical Requirements Sit while answering phones or reply to emails Use hands and fingers to handle, control or feel objects tools or controls Repeat the same movements when entering data See details of objects that are less than a few feet away Speak clearly so listeners can understand Understand the speech of another person Focus on one source of sound and ignore others Hear sounds and recognize the difference between them See differences between colors, shades and brightness

EEO Statement

United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Benefits Summary

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Health Savings Account
• 401(k) with employer match
• Employer-Paid Employee Assistance Program (EAP)
• Employee Discount

Salary Range

$66,700.00 $96,700.00 / year

Pay Transparency Statement

At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.

EEO Statement

Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver's license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements.