OFFICE MANAGER

Office Manager

Cherishing Our Children Since 1977

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to help children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

The Office Manager is responsible for the daily administrative and operational oversight of the Medical, Dental, and Behavioral Health departments at the Center for Family and Child Enrichment, Inc. (CFCE), a Federally Qualified Health Center (FQHC). This position ensures efficient clinic operations, exceptional patient experience, regulatory compliance, and effective coordination among multidisciplinary teams. The Office Manager supports organizational goals by optimizing workflows, managing front office and administrative support staff, monitoring key performance indicators, and ensuring adherence to FQHC, state, federal, and accreditation standards.

The Office Manager serves as a key operational liaison between providers, clinical department directors, patients, and leadership. This role operates within the administrative reporting structure under the Chief Medical Officer and collaborates closely with the Director of Behavioral Health on department-specific operational needs. The Office Manager supports integrated, trauma-informed, patient-centered care for children, adults, and families across all CFCE service lines.

Why join CFCE:

• Great benefits package, including a Zero (0) cost out of pocket medical plan, 13 Paid Holidays and a competitive Paid Time Off Package
• Making an invaluable impact in your community
• Growth and professional development opportunities available
• Qualify for Public Service Loan Forgiveness
• We are a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code

Some of the Functions Include:

• Oversee daily administrative and operational functions across Medical, Dental, and Behavioral Health clinic sites to ensure efficient, high-quality service delivery.
• Manage patient flow, scheduling, registration, intake, referrals, and follow-up processes to optimize access to care and reduce delays.
• Monitor clinic performance metrics (patient volume, wait times, no-show rates, productivity) and report findings to executive leadership.
• Supervise front office and administrative support staff, including hiring, training, coaching, scheduling, and performance management.
• Ensure compliance with all applicable regulations and standards, including FQHC requirements, HRSA guidelines, HIPAA, OSHA, and 42 CFR Part 2.
• Support quality improvement initiatives, audits, UDS reporting accuracy, and corrective action planning.
• Oversee revenue cycle support activities, including eligibility verification, scheduling accuracy, insurance authorizations, and billing coordination.
• Manage Sliding Fee Discount Program (SFDP) processes and support efforts to reduce claim denials and improve reimbursement performance.
• Facilitate coordination across Medical, Dental, and Behavioral Health teams to support integrated, whole-person care and referral workflows.
• Generate, analyze, and present operational reports and dashboards using EHR and practice management systems to support data-driven decision-making.

Minimum Education

• Associate's degree required.
• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, or a related field preferred.
• Minimum of 35 years of healthcare office management experience required.
• Experience in a Federally Qualified Health Center (FQHC), community health center, or multi-specialty clinic setting strongly preferred.
• Prior supervisory experience managing administrative and/or support staff required.
• Experience with quality improvement methodologies and performance management preferred.
• Bilingual proficiency in English and Spanish or English and Haitian-Creole strongly preferred, given CFCE's patient population.

Skills Needed

• Working knowledge of FQHC regulations, HRSA requirements, HIPAA, 42 CFR Part 2, and applicable healthcare compliance standards.
• Proficiency with Electronic Health Record (EHR) systems; experience with Intergy and/or Athena Health preferred. Familiarity with TenEleven scheduling platform a plus.
• Strong leadership, communication, and conflict-resolution skills across interdisciplinary teams.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Strong analytical and problem-solving skills with the ability to interpret and act on data-driven performance reports.
• Ability to maintain strict confidentiality and exercise sound judgment in sensitive clinical and administrative matters.
• Commitment to culturally competent, trauma-informed, patient-centered care.

CFCE is a Drug Free Workplace and an Equal Opportunity Employer.