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U.S. Bancorp
Operations Manager- Complaint ResolutionU.S. Bancorp • Gresham, OR, United States
Operations Manager- Complaint Resolution

Operations Manager- Complaint Resolution

U.S. Bancorp • Gresham, OR, United States
11 hours ago
Salary
$81,515.00–$95,900.00 yearly
Job type
  • Full-time
Job description

U.S. Bank Career Opportunity

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One.

Job Description

Directly and through staff, manages and coordinates the operational activities for cards and deposits. Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Basic Qualifications:

  • Bachelor's degree, or equivalent work experience
  • Typically three or more years of relevant experience

Preferred Skills/Experience:

  • Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
  • Understanding of applicable Federal and State laws and regulations
  • Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
  • Good organizational, managerial and project management skills
  • Well-developed customer relations skills
  • Excellent interpersonal and verbal and written communication skills
  • Excellent supervisory and management skills
  • Ability to manage multiple tasks

Schedule M-F 8am-5pm CST

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00

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Operations Manager- Complaint Resolution • Gresham, OR, United States

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