We are seeking an experienced IT Support Analyst to join our team and provide technical support to our staff and clients. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a passion for helping others.
Responsibilities:
- Provide technical support to staff and clients, including troubleshooting hardware and software issues, setting up new equipment, and resolving network connectivity problems
- Maintain and update computer systems and software, ensuring they are running efficiently and securely
- Monitor and respond to IT help desk requests, providing timely and effective solutions
- Collaborate with other IT team members to implement new systems and technologies
- Develop and maintain IT documentation, including user guides and training materials
- Stay up-to-date with the latest IT trends and advancements to continuously improve our systems and processes
- Assist with IT projects and initiatives as needed
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 2 years of experience in IT support
- Experience with Windows and Mac operating systems, hardware and software troubleshooting, and network connectivity
- Strong knowledge of Microsoft Office Suite and other common business applications
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Flexible and adaptable to changing priorities and deadlines
- Strong problem-solving and analytical skills
- IT certifications, such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA), are a plus
IT SUPPORT ANALYST • Baltimore, Maryland, United States
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