Guide loan files seamlessly from initial application through processing, underwriting, closing, and funding. Performs miscellaneous administrative tasks in support of the operational team. Assists in reviewing documents for accuracy and completeness. Assists in file structure and ensuring Branch/Self gen + referral sources are entered correctly. Monitors locks and ensures expirations do not occur. Monitors the Blend Encompass queue so that ECOA decisions can be made in a timely manner. Assists in ensuring all RESPA disclosure timelines are met. Coordinates general operational projects such as Horizon Migration for the LOS. Evaluates and refines the "Price Change" process when factors modify a file, impacting pricing. Assists with expense reports. Acts as operational assistant to management team. Other functions as assigned, including but not limited to: handling payroll, commission worksheets, b2b agreements, etc.
Qualifications: Previous mortgage or title experience. Basic reading, writing, and arithmetic skills. Strong attention to detail. Strong communication skills, both written and oral. Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions. Ability to multi-task and manage time efficiently. Knowledge of Microsoft Office applications. Familiarity with Accounting terms and procedures (e.g. debits, credits, General Ledgers, etc.) Preferences: Excellent communication and customer service skills. Strong attention to detail and organization skills. Self-motivation and ability to work well with a team.
Operations Assistant • Hollywood, FL, United States
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