The Manager of Technical Support manages the daily activities of the Specialty Service Department (PC Technical Support or TLM) ensuring that appropriate client support is delivered in a timely and effective manner. Provides overall direction and management focus to ensure that quality technical support of all applications and hardware is provided. Provides input/feedback to BES and Product Management regarding product development, programming, and pilot and rollout initiatives. Provides continual communication and coordination of functional activities to regional partners to ensure effective product support. Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings and individual performance planning. Determines the departments staffing and training needs to support multiple products in an ever changing environment.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our
values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.
Responsibilities:
Qualifications Required:
Preferred Qualifications:
Sr. Manager, Service Essential Time & Attendance • Augusta, GA, United States
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