Manager, Onboarding & Learning Experience

Manager, Onboarding & Learning Experience

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Purpose:

This role is responsible for managing Patient Service Center (PSC) onboarding programs, coordinating learning enablement for product and process changes, and driving clear, timely planning and communications. The Manager ensures changes impacting PSC are translated into well-sequenced learning plans, materials, and communications are delivered consistently and on schedule. The role serves as a central point of coordination to align stakeholders, manage execution, and keep onboarding and learning programs on track.

Responsibilities:

• Lead the strategy and end-to-end execution of PSC onboarding programs, including cohort planning, curriculum sequencing, certifications, and cross-functional alignment.
• Lead learning enablement planning for product launches, process changes, and other priority initiatives impacting PSC.
• Partner with Workforce Management and Operations to align onboarding and training plans with staffing, capacity, and business needs.
• Conduct change-impact assessments to identify learning, communication, and readiness needs.
• Establish the strategy and standards for PSC learning communications and training rollouts.
• Partner with cross-functional team members to create and launch an operational communication framework.
• Lead learning communications and engagement, ensuring messages are clear, timely, and aligned across stakeholders.
• Coordinate rollout of learning updates (training, job aids, desk drops, reinforcements) to ensure consistent execution across PSC.
• Maintain clear ownership of timelines, deliverables, approvals, and handoffs across Learning, Operations, and support teams.
• Serve as the primary point of coordination for onboarding and learning-related initiatives, reinforcing disciplined program management practices.
• Partner with Workforce Management to align onboarding and training plans with capacity and operational constraints.
• Collaborate with Quality and Compliance to ensure learning plans and certifications meet documentation and audit expectations.
• Track milestones, risks, and dependencies, providing regular updates to PSC L&D leadership.
• Directly manage a small team including goal setting, work prioritization, coaching, and performance feedback.
• Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
• Foster collaboration and accountability within the team and across cross functional partners.
• Up to 20% travel may be required.
• Other duties as assigned.

Required Qualifications:

• Bachelor's degree in related fields such as Pharmaceuticals or Life Sciences.
• A minimum of 6 years of experience in program management, onboarding, learning enablement, change management, or related roles.
• Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
• Demonstrated success managing complex, cross-functional programs.
• Experience supporting onboarding or workforce readiness initiatives.
• Strong planning, sequencing, stakeholder communication, and communication skills.
• Ability to operate effectively in fast-paced, operational or frontline environments.

Preferred Qualifications:

• Master's degree.
• Experience in pharmaceuticals, life sciences, healthcare, or regulated environments.
• Background in learning & development or organizational enablement.
• Experience supporting contact centers or frontline operations.
• Experience creating operational communication plans.
• Experience with AI / technology applications to optimize communications.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource.

If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent's consent for the background check.

Required Skills:

Preferred Skills:

Brand Reputation Management, Business Data Analysis, Business Storytelling, Communications Measurement, Continuous Improvement, Corporate Communications Management, Corporate Communications Strategy, Corporate Management, Cultural Competence, Developing Others, Inclusive Leadership, Internal Communications, Leadership, Media Relations, Relationship Building, Social Awareness, Team Management, Voice-Of-Employee