Clinical Manager - RN

Clinical Manager

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors. UC Health is committed to providing an inclusive, equitable and diverse place of employment. The Clinical Manager designs, implements, and evaluates patient care by coordinating, delegating and supervising the care of the health care team, including licensed nurses, certified nursing assistants, health unit coordinators and other health professionals.

Location: Cincinnati, OH, United States

Qualifications

Education

• BSN; current licensure. Professional certification desired.

Experience

• Three to five years of management experience.

Responsibilities

Communication and Relationship Building

• Proficient in communication and technologies to address nursing, healthcare and organizational issues appropriate to diverse audiences.
• Establishes structures and processes to ensure effective information sharing among patients, families/significant others and the healthcare team.
• Exhibits follow-through on promises and concerns.
• Demonstrates care about people as individuals with empathy and concern while ensuring that organizational ethics, goals, and objectives are met.
• Ensures individuals contribution to goals through recognition that is consistent with their personal definition of meaning, fulfillment, development and advancement. Builds credibility with physicians as a champion for patient care, quality and nursing professionalism.
• Collaborates with medical staff leaders in determining patient care services, equipment, standards, policies and procedures.
• Fosters relationships with nursing academia to provide clinical experiences and resources for students.

Quality Improvement

• Utilizes and interprets evidence-based data for the establishment of standards, practices, and patient care models for delivery of care.
• Participates in systems review to improve quality of patient care delivery and to critically evaluate and anticipate risks to patient safety with the aim of preventing patient care errors. Identifies and participates in performance improvement processes that provide outcome measurement.
• Communicates, educates and involves staff in quality improvement processes.
• Actively participates in patient satisfaction strategies and service recovery.
• Ensures that clinical policies and procedures are reviewed and updated in accordance with evidence-based practice.

Safety

• Articulates and takes action to support the JCAHO National Patient Safety Goals.
• Demonstrates knowledge of internal and external disaster plans and fire drills.
• Incorporates safety into clinical processes, policies and procedures.
• Supports a non-punitive environment for reporting errors.

Resource Management

• Maintains current knowledge of patient care delivery systems and innovations.
• Serves as a change agent when patient care and processes are re-designed.
• Articulates federal and state regulations.

Business Skills

• Understands healthcare finances as evidenced by preparing and analyzing unit budgets.
• Correlates the relationship between effective staffing, patient care and budgeting. Identifies educational needs of existing and potential staff.

Supervision of Staff

• Actively recruits and initiates strategies for staff retention.
• Utilizes corrective action appropriately to mitigate work behavior issues.
• Coaches staff in development of career plans.
• Provides visionary thinking and provides input in the staffing issues impacting the patient flow.
• Delegates tasks appropriately to health care personnel.
• Creates an environment that recognizes and values differences in staff, physicians, patients and communities.
• Ensures decision-making authority of staff is acknowledged and incorporated into patient care delivery.

Professionalism

• Exhibits personal and professional accountability and career planning.
• Supports and encourages staff to be involved in professional organizations, projects, Clinical Advancement Program, to obtain certification and advanced education.
• Articulates in the application of ethical principles for patient care and operations.
• Create and promote a healthy work environment that is conducive to opinion sharing and decreases moral distress.
• Role model the perspective that patient care is the core of the organization's work