Description: The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. This individual will also utilize Phlebotomy skills to grown within the company.
The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner. The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.
Under the direction of the area supervisor, perform daily activities accurately and on time.
Maintain a safe and professional environment.
Maintains required records and documentation.
Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.
Job Requirements:
Ability to handle patients with care and compassion while assisting with check ins in the lobby through either a self-service kiosk or handheld tablet
Be willing to work both in the lobby and in a draw room with patients to help with breaks that need to be covered
To perform with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.
HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED - this is critical to the heart of the role
Required Education:
High school diploma or equivalent REQUIRED - no exceptions
Phlebotomy experience is required, even if just an intern/externship to learn the basics
Work Experience:
Minimum of - years of client facing customer service REQUIRED (Retail, Home Health Aide, etc).
Some Phlebotomy experience is REQUIRED
Keyboard/data entry experience a must.
This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs to be run - Will fill in for breaks and cover for staffing shortages
Custom Fields:
Name: Federal Contract Work in Lab
Value: No
Name: Time Zone
Value: Mon-Fri : AM - : PM, every Saturday : AM - : PM
Name: GL Account
Value: |Temp Labor: Agency Non-Taxa (Contingent, All but PA and CT Locations)
Name: Is this a hospital site that requires additional credentialing?
Value: No
Name: Line of Business (LOB)
Value: :Diagnostics Information Servic
Name: Justification for Temp
Value: Backfill FOH is needed to assist with patient volume and lobby. FPP weekly volume ,, PSAT , WT
Name: Is Covid Vaccination Required?
Value: No
Name: Is Position Eligible for Remote Work?
Value: No
Name: GLBU-SiteCode
Value: -FPP:QUEST- Pembroke Rd
Name: State of Credentials/Licenses Required
Value: not available
Name: Reporting Business Unit (RBU)
Value: :Quest Diagnostics-S. Fla Miami
Name: CapEX
Value: None
ENTRY Phlebotomist I • Pembroke Pines, FL
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