Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The Supervisory MSA is responsible for overseeing the efficient and effective administrative support of the Clinic Manager/Administrative Officer of Primary Care Clinic in the operations of all administrative programs and elements in the General Medicine Service. S/he has the responsibility for taking a leadership role in developing tools that enhance the organizational and managerial functioning of General Medicine Services. Duties include but not limited to:

• Supervises all MSA's assigned to Primary Care Clinic at their respective location.
• Prepares, documents and submits to the Clinic Manager, all mid-term and end of year employee performance evaluations within established timelines.
• Ensures timely completion of all required staff training utilizing TMS for MSA's.
• Conducts annual scheduler supervisory audits to ensure compliance with all scheduling directives and provide corrective action as necessary.
• Coordinates clinic set up for Primary Care outpatient clinics such that capacity meets demand and all VHA directives for access are met.
• Gathers demand information through evaluation of consult requests and population demographics.
• Obtains and tracks data for clinic visits, no-shows, cancellations, clinical reminders and encounter data for the entire clinic. Any errors, inconsistencies or trends to the Clinic Manager, and appropriate medical center personnel (Health plan management, Coding, HIMS, etc) so that corrections can be made, which increases the compliance rate of performance measures.
• Develops and maintains computerized database which reflects the monitoring of these measures.
• Monitors scheduled leave requests for primary care providers, MSA's and ensures coverage for staff who are absent. Coordinates rescheduling of patients and grid closures with PACT team MSA's and Clinic Manager. Incumbent will submit, create, edit and track Primary Care clinic provider grid changes and requests.
• Provides grid modification, closure, and restoration administrative support for Seattle, American Lake and all other outlying primary care clinics.
• Coordinates with staff rotation schedules that coincide with program requirements.
• Changes clinic dates as requested by the Management due to sudden and unforeseen reassignments in schedules and contacts patients using a wide variety of methods for notification of appointments.
• Assists the Clinic and Data Manager in monitoring the workload of the clinic.
• Ensures all workload is captured through reviewing the No Action Taken List and clinical reminders list by Health Plan Management.
• Works with providers to find the appropriate diagnostic and procedure codes. He/she makes suggestions to improve the processes of this department to increase the ability of providers to efficiently use their time.

Preferred experience: Prior Leadership Supervisory experience Total Rewards of a Allied Health Professional

Work Schedule: Monday - Friday 8:00am - 4:30pm

Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized

Permanent Change of Station (Relocation Assistance): Not Authorized

Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 000000

Permanent Change of Station (PCS): Not Authorized