Location: Oklahoma City, OK, US, 73120 Req ID: 491114 Love's College Intern Program The Love's college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students also gain valuable knowledge that they can't get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love's takes the time to invest not only in the students, but in their future. Over the course of the summer, Love's interns also participate in the following activities: Tour of multiple business operations Q&A sessions with executives Participation in Greater Grads: InternOKC Community volunteering activities Social/Networking events Classroom skills based training Mentor program Structured performance feedback Formal presentation to Love's leadership
BASIC PURPOSE The CX Strategy and Research team at Love's is looking for a student interested in Customer Experience (CX) and Voice of the Customer (VoC) programs for a summer internship. The intern will assist with customer feedback measurement, reporting, and insight generation across surveys, reviews, mystery shopping, and other customer listening channels. This role provides hands-on experience using customer feedback to inform business decisions and improve the customer experience.
MAJOR RESPONSIBILITIES Learn the customer experience programs and tools used at Love's Assist with analyzing customer feedback from surveys, reviews, and other listening channels Evaluate how customer issues are routed, tracked, and resolved Support reporting, dashboard development, and presentation creation Identify customer trends, themes, and opportunities for improvement Generate process maps, gap analysis, best practices Assist with testing and quality assurance Present findings and support stakeholder communications Other duties assigned as needed
GAIN EXPERIENCE WITH Voice of the Customer (VoC) program Customer satisfaction and experience measurement Survey design and analysis Data visualization and reporting Cross-functional collaboration with Operations, Marketing, Loyalty, and Analytics teams Translating customer feedback into actionable business recommendations
EDUCATION AND EXPERIENCE Education HS Diploma or equivalent required Currently enrolled in a four-year university program, sophomore level or above (pursuing a degree in Business, Marketing, Customer Experience, Data Analytics, Psychology, Market Research, Statistics, or a related field) Experience Previous internship experience is a plus but not required Experience with research, analytics, survey tools, or customer feedback programs is a plus
SKILLS AND PHYSICAL DEMANDS Hard Skills Working knowledge of Microsoft Office tools (Excel, PowerPoint, Word) Basic data analysis and reporting skills Familiarity with survey or feedback platforms is a plus Soft Skills Strong analytical and critical thinking skills Excellent written and verbal communication Strong organizational and time management skills Ability to work collaboratively in a fast-paced environment Interest in customer experience and data-driven decision making Typical Physical Demands Requires prolonged sitting, some bending and stooping Occasional lifting up to 25 pounds Manual dexterity sufficient to operate a computer keyboard and calculator Requires normal range of hearing and vision
CX Strategy and Voice of the Customer Intern (Summer 2027) • Oklahoma City, OK, United States
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