Creator Network (Agency) Manager - TikTok LIVE US

Creator Network (Agency) Manager - TikTok LIVE US

Location: Los Angeles

Employment Type: Regular

Job Code: A155064

Responsibilities

As a Creator Network (Agency) Manager, you will serve as a strategic partner to assigned agencies, helping them improve performance, scale operations, and deliver greater value to the TikTok LIVE ecosystem. Responsibilities include managing a portfolio of Creator Networks and owning performance across key revenue, growth, and quality metrics on a monthly and quarterly basis. Build trusted relationships with agency partners by developing a deep understanding of their business models, operational strengths, performance trends, and growth opportunities. Lead regular business planning and review sessions with partners, including quarterly business reviews, monthly business reviews, weekly check-ins, and in-person working sessions, to drive alignment and execution. Use internal tools, dashboards, and data insights to identify performance trends, diagnose operational issues, and recommend targeted actions for improvement. Develop expertise in Creator Network operational best practices and translate those insights into practical coaching and scalable partner guidance. Design and implement incentive programs and partner enablement strategies to help agencies achieve performance milestones and quality improvements. Deliver education and go-to-market support for platform programs, campaigns, and initiatives to drive strong agency participation and measurable results. Research industry and regional best practices across the US+ and global markets, and convert findings into actionable recommendations and case studies. Establish and manage support processes for agency requests, including issue intake, prioritization, escalation, and resolution tracking. Identify recurring partner pain points and develop SOPs or scalable solutions to improve operational efficiency. Act as a liaison between agency partners and cross-functional stakeholders by consolidating feedback related to product, policy, tools, and platform operations. Lead or contribute to high-impact special projects that influence Creator Network operations and partner performance. Coordinate with cross-functional teams to ensure smooth project execution, milestone tracking, and post-project reporting.

Qualifications

Minimum Qualification(s): Bachelor's degree or above. 2+ years of experience in external-facing roles such as account management, partner management, business development, sales, or related functions. Experience owning business KPIs, OKRs, revenue targets, or other measurable performance goals. Strong communication and stakeholder management skills, with the ability to influence decisions and build trust with external partners. Analytical mindset with experience using data to drive decisions, identify opportunities, and solve problems. Ability to work independently with a high level of ownership, accountability, and attention to detail. Preferred Qualification(s): Experience working with creator ecosystems, digital content platforms, livestreaming, social media, entertainment, or agency-based business models. Experience managing strategic partnerships or agency relationships in a fast-paced, platform-driven environment. Familiarity with performance analysis, business planning, and operational improvement frameworks. Experience using dashboards, reporting tools, or data platforms to monitor partner performance and generate business insights. Demonstrated ability to manage multiple stakeholders and projects simultaneously in a dynamic environment. Strong commercial judgment and a proactive, solutions-oriented approach to problem solving.

Compensation Description (Annually): The base salary range for this position in the selected city is $102600 - $198360 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at